Syntec has launched CardEasy Digital to provide PCI DSS-compliant card payment services worldwide for digital communication channels in contact centres such as e-mail, SMS, webchat, WhatsApp, social media and chatbots. Consumers expect to be able to be communicate with merchants and pay them securely via whichever channel they choose. Continue reading Syntec has launched CardEasy Digital →

SAP announced several updates, including the Schedule a Manager and Ask an Expert Peer services, to its Next-Generation Support approach focused on the customer support experience and enabling customer success. Continue reading SAP Makes Support Experience Even Smarter with Machine Learning and AI Enhancements →

Qualtrics, the leader in customer experience and creator of the experience management category, announced a collaboration between Delighted, a Qualtrics company, and Amazon Business. Powered by Delighted, Instant Customer Feedback is a free, new benefit for Amazon Business customers with an eligible Business Prime membership. Continue reading Qualtrics Announces Instant Customer Feedback, a New Amazon Business Prime Benefit, Powered by Delighted →

ResponseTap, Europe’s leading call tracking provider, has announced the launch of its ground-breaking contact centre product Ember. The new solution personalises inbound phone calls, killing off the need for businesses to use IVRs and increasing call conversion rates. Continue reading ResponseTap launches Ember for contact centres →

IMImobile announces that its healthcare division, Healthcare Communications, has launched its eClinic software to NHS trusts for free for a year. The video consultation software allows for patients to see their clinicians via online consultations, from the comfort and safety of their own homes. Continue reading IMImobile offers free eClinic software amid pandemic →