Astute announced that The Emerson Group has selected the Astute enterprise software suite as its customer experience management (CXM) platform to support its internal customer services group. Continue reading Emerson Group Selects Astute Customer Experience Software
Natterbox Secures £7.5m of Growth Equity Funding From Octopus Investments
Natterbox, a leading provider of global voice cloud services, has secured £7.5m of growth equity funding from the Development Capital team at Octopus Investments. The high growth UK scale-up will use the capital to support its continued global expansion, strengthen its sales and marketing operations, and further invest in its rapidly growing customer success and product development teams. Continue reading Natterbox Secures £7.5m of Growth Equity Funding From Octopus Investments
CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience
Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. Continue reading CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience
5 key characteristics of successful Virtual Assistant solutions
Sabio Group, one of Europe’s leading independent customer experience and contact centre innovators, has highlighted what it sees as the five key characteristics of best practice Virtual Assistant solutions. Continue reading 5 key characteristics of successful Virtual Assistant solutions
Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform
Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform. Kustomer IQ is empowering companies to do more with less, and operate as efficiently as possible in the face of a reduction of resources. Continue reading Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform
Vonage Contact Center helps RAM Tracking Avoid Disruption in Customer Experience
Vonage announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic. Continue reading Vonage Contact Center helps RAM Tracking Avoid Disruption in Customer Experience