Natterbox, a leading provider of global voice cloud services, has secured £7.5m of growth equity funding from the Development Capital team at Octopus Investments. The high growth UK scale-up will use the capital to support its continued global expansion, strengthen its sales and marketing operations, and further invest in its rapidly growing customer success and product development teams.
Natterbox is the world’s first global business phone system managed entirely within Salesforce. The platform allows companies to revolutionise interactions with customers over the phone enabling them to accelerate productivity, become more data driven and offer a more streamlined, and personalised customer experience.
Since Octopus Investments’ initial investment in 2018, Natterbox has grown significantly, opening offices in both Sydney and Chicago. Last year, it doubled its client portfolio and expanded its relationship with several existing clients such as Fruit of the Loom, Groupon and Virgin Wines. The company also launched its Freedom interface, which gives users the ability to work from anywhere, on whichever device they want, and Natterbox for Remote Workers, which can set up new users in as little as 15 minutes.
Neil Hammerton, CEO and Co-Founder of Natterbox said: “We’re on a big growth trajectory; last year was the best one yet for Natterbox. Our updated product suite alongside the increased reliance on virtual communication, puts us in an extremely strong position for the years ahead. At the heart of our success is our dedication to working alongside our customers as a partner, and this is more important now than ever as they rapidly evolve how they engage with their customers over the phone. This funding round is validation of that commitment and it will enable us to expand our business operations and offer new, enhanced products and services that continue to drive new standards in customer experience.”
Richard Court, Head of Development Capital at Octopus Investments, said: “Since our initial investment into Natterbox two years ago, we have been very impressed by the management team’s ability to scale the business and deliver on its growth objectives whilst still maintaining its focus on customer care, innovation and culture. We believe there remains a large global market to go after, and Natterbox is perfectly primed to build on its successes to-date. We look forward to supporting Natterbox on the next stage of its exciting journey.”
For more information about Freedom, please visit: https://www.natterbox.com/freedom
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Natterbox is available on the Salesforce AppExchange, and customers include Groupon and Legal & General.
About Octopus Investments
Octopus Investments, part of the Octopus Group, is an award-winning, fast-growing investment business dedicated to delivering quality services and products to financial advisers and investors across the UK. We offer a broad portfolio ranging from tax-efficient investments to multi-manager funds, UK smaller company investing, cash management solutions and peer to peer lending. At Octopus we champion the value of financial advice and passionately believe that more people and their families could benefit from financial planning. We want to change the world of investments by offering a straight-talking approach, exceptional customer service and a range of products that aim to do what they say they will.