3CLogic, a leading provider of cloud contact centre solutions announced that a US News Top 50 ranked university has chosen 3CLogic’s ServiceNow® IT Service Management integration to replace its former cloud call centre solution. Continue reading Top 50 Ranked US University Selects 3CLogic to Integrate with ServiceNow to Improve Student and Faculty Services
Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration
Five9 announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close collaboration and integration with Salesforce. Continue reading Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration
Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System
Noetica – A British company, developing software products for the global contact centre market announced that The European Patent Office has granted it a patent (2802133) for ‘Live Person Detection in an Automated Calling System’. Continue reading Noetica Champions Responsible Outbound Dialling with European Patent for Live Person Detection in an Automated Calling System
Moneypenny joins forces with VoiceNation and Ninja Number to strengthen position in the US market
Moneypenny has extended its services in the US with the acquisition of VoiceNation and Ninja Number. Continue reading Moneypenny joins forces with VoiceNation and Ninja Number to strengthen position in the US market
KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow
Five9, the leading provider of the intelligent cloud contact centre announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations. Continue reading KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow
NEC Launches Network Connect, AI-Driven Intelligent Call Routing and Voice Network Monitoring for Enterprises Business
NEC Corporation of America, a leading provider and integrator of advanced IT, communications, networking and biometric solutions, announced the launch of Network Connect. The new call routing solution from NEC uses artificial intelligence (AI) and machine learning to automatically route each call with the most cost-effective and reliable carrier solution available. Continue reading NEC Launches Network Connect, AI-Driven Intelligent Call Routing and Voice Network Monitoring for Enterprises Business