NEC Launches Network Connect, AI-Driven Intelligent Call Routing and Voice Network Monitoring for Enterprises Business

NEC Corporation of America, a leading provider and integrator of advanced IT, communications, networking and biometric solutions, announced the launch of Network Connect. The new call routing solution from NEC uses artificial intelligence (AI) and machine learning to automatically route each call with the most cost-effective and reliable carrier solution available.

Network Connect utilizes the wholesale telecom ecosystem available through 46 Labs Communications, the Carrier of Record.

In addition to wholesale cost savings, NEC Network Connect offers unprecedented visibility and control of voice network traffic. Businesses can access important insights, like Quality of Service and other performance metrics, which are typically monitored by carriers behind the scenes. Using AI and machine learning, Network Connect can help businesses detect issues, provide reporting and mitigate quality issues before they unfold.

“For the first time, Enterprise customers have visibility and control of their voice networks,” said Joe Salisbury, Vice President of Enterprise Sales & Marketing, NEC Corporation of America. “This solution not only comes at a wholesale cost savings; it eliminates the network vulnerability that comes from relying on a single-carrier. Both mid-size and enterprise customers have the opportunity to save up-to 30 percent or more on carrier costs annually, without the need to change any day-to-day operations. Companies with higher volumes of call traffic, such as inbound or outbound contact centres, stand to save the most in monthly charges.”

“Each day the 46 Labs system routes more than a billion calls for the carrier wholesale marketplace. Working with NEC, we now have the world’s first system for connecting enterprises directly to the wholesale telecom market,” said Max Adams, Chief Revenue Officer of 46 Labs. “Because carriers compete on a call-by-call basis to earn your business, you’re always getting the best possible price and quality.”

The Network Connect carrier hub includes hundreds of global voice carriers, many of the same carriers businesses are using today. This ecosystem works collaboratively and competitively to send and receive phone calls. Benefits include:

  • Visibility and Control of enterprise-wide call traffic through a single-pane of glass management system
  • Wholesale pricing based on usage with call-time charges accurate to the second, not rounded up
  • Next Generation Redundancy eliminates dependency on a single carrier as customers leverage all available carriers
  • Ability to manage multiple business sites and consolidate spend for an entire organization within a single monthly billing statement.
  • Improved call centre KPIs with higher quality, connect rates and enhanced call routing capabilities
  • Fully scalable system that supports existing phone numbers
  • Simplification of call centre operations eliminating the need for multiple carriers, multiple bills and multiple 1.800 numbers for support.

Enterprises purchase per-port access into the Network Connect carrier hub and simply establish a SIP Trunk connection to the nearest Point-of-Presence (PoP). The platform will automatically handle all carrier selection, taxation, security, cost and quality optimization. Providing full access to an up-to-the-minute assessment of telephony usage enables businesses to set daily and monthly spending limits and integrate multiple sites globally into a single dashboard.