IPsoft, the largest independent leader in enterprise AI, today announced the launch of the first marketplace for Digital Employees that can collaborate with human colleagues and catalyze the creation of the hybrid workplace for businesses. Continue reading IPsoft Introduces the World’s First Marketplace for Digital Employees™: DigitalWorkforce.ai
TTEC Announces Acquisition of Serendebyte
TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that it has acquired a majority interest in Serendebyte, an intelligent automation CX solutions provider. Continue reading TTEC Announces Acquisition of Serendebyte
Atos adds RingCentral as preferred provider of UCaaS solutions
Atos, a global leader in digital transformation, and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Atos will add RingCentral as the preferred provider of Unified Communications as a Service (UCaaS) solutions. Continue reading Atos adds RingCentral as preferred provider of UCaaS solutions
IPI implements AI chatbot for Northern Ireland Water
IPI, the digital contact centre specialist, today announced that it has implemented an AI-powered chatbot for NI Water, a Government Owned Company providing water and sewerage services across Northern Ireland. Continue reading IPI implements AI chatbot for Northern Ireland Water
[24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants
[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that analyst firm Ovum has recognized the company as a leader in the report “Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21.” Continue reading [24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants
Yay.com Announce Expansion to Innovative Wallboard Feature
Leading cloud communications provider Yay.com announced the release of an expansive update to their innovative Wallboard feature, with a revamped feature-set to display outbound call statistics for businesses with high outgoing call volumes. Continue reading Yay.com Announce Expansion to Innovative Wallboard Feature