IPsoft, the largest independent leader in enterprise AI, today announced the launch of the first marketplace for Digital Employees that can collaborate with human colleagues and catalyze the creation of the hybrid workplace for businesses.
The first-of-its-kind hybrid workforce platform will enable businesses to cloud source AI-powered digital workers that come with decades of enterprise experience for specific roles, skills and industries, and with advanced cognitive, self-learning and conversational capabilities. The first available job role is IT Service Desk Engineer.
Through the marketplace, DigitalWorkforce.ai, an enterprise can onboard Digital Employees pre-trained as IT Service Desk Engineers who can handle a wide range of support issues both independently and in collaboration with human co-workers, delivering rapid deployment and immediate business value. The IT Service Desk Engineer supports users by resetting passwords, unlocking accounts, setting up Single Sign-On and several other typical IT Helpdesk requests. The marketplace will soon offer Digital Employees for Administration and HR as well as other industry-specific roles.
“The world of work is changing dramatically. By 2025, I predict that the workplace will be 50/50 human-digital colleagues. We’re excited to launch DigitalWorkforce.ai as a major milestone in the evolution of the hybrid workforce, which is the next step in the skill-based economy and the world’s first in what will be defined as the hybrid workforce economy,” said Chetan Dube, CEO and Founder of IPsoft.
Just as robots are assisting workers in manufacturing by offloading repetitive tasks, digital workers can free human employees from rote assignments so they can concentrate on higher-value and more satisfying work.
The IT Service Desk Engineer available on DigitalWorkforce.ai will have the following skills:
- Password Reset
- Outlook Configuration and Troubleshooting
- Unlock Accounts
- Printer and Device Configuration and Troubleshooting
- Wi-Fi Setup and Troubleshooting
- Open, Close and Manage Support Tickets
- Web Conference Setup and Troubleshooting
- VPN Troubleshooting
- USB Request Management
- Single Sign-On Troubleshooting
- Lost Device Reporting
- New Equipment Requests
- IP Phone Troubleshooting
The Digital Employee marketplace industrializes and democratizes AI use within enterprises by providing a new, intuitive way to quickly hire digital workers. This defines a new category of enterprise AI powered by Amelia®, IPsoft’s industry-leading cognitive AI agent. Unlike solutions underpinned solely by chatbots or robotic process automation (RPA), Amelia’s cognitive intelligence allows her to interact naturally with humans and continuously learn from every interaction, all while integrating and communicating with back-end systems.
Digital Employees for the Future of Work
Amelia makes hiring Digital Employees easy by helping them integrate seamlessly into a company’s systems, as well as providing systems management and access. When businesses onboard Digital Employees, they join the ranks of some of the world’s leading global brands that are already using digital workers and building the Future of Work, with digital and human co-workers collaborating on critical functions, roles and projects.
As the Most Human AI™, Amelia has been transforming enterprise workforces since her launch in 2014. She was identified as the most Capable Intelligent Virtual Agent by Everest Group, and recently recognized as a leader among 11 evaluated vendors in the Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21.
Cognitive AI is Key to Human-Digital Workplace Collaboration
Amelia is designed to deliver the best elements of human interaction – conversation, expression, emotion and understanding — to everyday user experiences, driving deeper customer connections and greater business value. Amelia´s cognitive brain includes state-of-the-art affective computing and sentiment analysis to enable her to model and appropriately respond to a user’s emotion, mood and personality. Amelia’s deep learning capabilities enable her to continuously learn from human interactions and create even more engaging experiences.
With Amelia’s interpersonal and communication skills, human workers with little or no technical expertise can collaborate with Amelia as easily as they do with each other. Amelia’s interactions far surpass the experience delivered by back-end automation bots (RPA) that can only understand structured data or APIs as input, not unscripted requests given by users in natural language. Unlike chatbots that react solely to keyword-driven instructions and follow limited, static decision trees, Amelia uses Natural Language Processing to easily recognize intent and decipher unstructured dialogue. With advanced context switching and awareness, Amelia can switch between subjects with ease without losing any inputted information, helping her resolve complex user requests faster.
Dube added: “While some enterprises are downloading bots in an attempt to build a hybrid workforce, DigitalWorkforce.ai is the only marketplace with digital replicas of human job roles, utilizing Digital Employees with both front- and back-end proficiency. People continuously learn and improve at their jobs by collaborating and interacting with customers, colleagues and competitors — the same applies to AI. We are already seeing the substantial impact that automation and cognitive AI can have on an organization’s productivity and efficiency.”
Building on decades of innovation in automation and AI, IPsoft continues to fundamentally expand what automation and cognitive technologies can accomplish and demonstrate its ongoing leadership in enterprise AI. With DigitalWorkforce.ai, the market moves closer to IPsoft’s vision of a symbiotic digital-human workforce, giving companies the ability to fully harness the potential ROI in AI. According to the World Economic Forum’s Future of Jobs Report 2018, 133 million new roles may emerge that will be adapted to the new division of labor between humans, machines and algorithms.
Experience the World’s First Digital IT Service Desk Engineer
Businesses can now hire a Digital Employee on DigitalWorkforce.ai for a free 30-day trial. DigitalWorkforce.ai will be available in English at launch; French, Spanish and German language skills will be forthcoming as part of Amelia’s multilingual capabilities.
IPsoft is the world’s largest privately held AI software company delivering cognitive, conversational solutions for the enterprise. As the leading digital workforce company, we team humans with digital employees to unleash creativity and deliver business value at scale. With the introduction of the world´s first marketplace for cloud sourced digital employees, DigitalWorkforce.ai, we are the first company to launch a hybrid workforce. With a combination of Amelia, the industry’s most-human cognitive AI colleague, and 1Desk™, the first end-to-end digital transformation platform, IPsoft rapidly streamlines IT operations, automates processes, increases workforce productivity and improves customer satisfaction – delivering bottom line results. Headquartered in New York City with offices in 15 countries, IPsoft serves more than 500 of the world’s leading brands across IT services, financial services and banking, insurance, telecommunications, retail, manufacturing, healthcare and other sectors.
Amelia is the world´s first digital colleague. Since her introduction in 2014, she has gained hundreds of skills across multiple industries. She is modeled on human intelligence, understanding and empathy. Amelia is fluent in English, Japanese, Spanish, French, German, Dutch, Swedish, Norwegian, Danish and Italian.