NICE is announcing that Hakuhodo DY Holdings Inc., a world leading marketing services company, has become the first marketing services company in Japan to implement NICE Nexidia Analytics. Seeking technology to analyze interactions and customer conversations within the many different areas of the company, Hakuhodo DY Holdings Inc. has begun improving customer satisfaction and sales efficiency. Continue reading NICE Nexidia Speech Analytics Provides Hakuhodo DY Holdings Inc. with Innovative Technology to Personalize Customer Experience
Edify Receives 2019 Contact Center Technology Award from CUSTOMER Magazine
Edify Labs, the customer experience company that’s redefining the way businesses manage customer interactions and cross-team collaboration, announced that TMC, a global, integrated media company, has named Edify Huddle a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading Edify Receives 2019 Contact Center Technology Award from CUSTOMER Magazine
Renowned Leaders of Evolving Tech Industry Join Act-On Executive Team
Leading Marketing Automation provider Act-On Software announces leadership appointments of two high-growth technology veterans as the Portland-based company advances in the space. Senior Vice President of Marketing, David Greenberg, and Chief Product Officer, Aaron Johnson, each bring more than 20 years of proven experience to the Act-On executive team. Continue reading Renowned Leaders of Evolving Tech Industry Join Act-On Executive Team
Upstream Works Software Partners with Selligent on Data-Driven Customer Engagement Solutions
Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced its partnership with Selligent to enable and deliver effective, integrated, enterprise-wide customer care engagement solutions. Continue reading Upstream Works Software Partners with Selligent on Data-Driven Customer Engagement Solutions
Nectar Launches Customer Experience Testing and Monitoring Services
Nectar Services Corp., the leader in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market announced it now offers the industry’s most complete approach to customer experience assurance testing and monitoring for contact centre and IVR teams with the launch of Nectar Customer Experience (CX) Assurance. Continue reading Nectar Launches Customer Experience Testing and Monitoring Services
Oracle and Deloitte Help Brands Realize the Potential of Customer Data Platforms
Oracle and Deloitte Digital are teaming up to help brands make every customer interaction matter. By bringing together enterprise-class Customer Data Platform (CDP) capabilities and demonstrated technology and business expertise, Oracle and Deloitte Digital will help brands deliver personalized and contextualized experiences in real time and at scale across the entire customer journey. Continue reading Oracle and Deloitte Help Brands Realize the Potential of Customer Data Platforms