O2 has announced it has been named as a supplier on Crown Commercial Service’s (CCS) new Network Services 2 framework (RM3808). Network Services 2 provides public bodies with access to many different kinds of telecommunications services including networks, voice and data provision such as telephones (fixed landline and mobile), internet access, WiFi, radio and audio & video conferencing. Continue reading O2 (Telefónica UK) expands public sector offering to cover full breadth of ICT services
McDonald’s to Acquire Apprente, An Early Stage Leader in Voice Technology
McDonald’s Corporation (MCD) announced an agreement to acquire Apprente, an early stage leader in voice-based, conversational technology. The agreement marks another bold step in advancing employee and customer facing innovations while further strengthening McDonald’s technology capabilities. Continue reading McDonald’s to Acquire Apprente, An Early Stage Leader in Voice Technology
Nationwide to Deliver New Digital Banking Channel with Low-Code Leader OutSystems
OutSystems, provider of the number one low-code application development platform announced that leading financial institution Nationwide is using the OutSystems low-code platform to develop a new digital business savings service that will radically transform how Nationwide interacts with its business savings customers. Continue reading Nationwide to Deliver New Digital Banking Channel with Low-Code Leader OutSystems
Foehn wins Genesys award for ‘EMEA Cloud Partner of the Year’
Foehn, the developer and integrator of cloud contact centre systems, has been awarded ‘EMEA Cloud Partner of the Year’ by Genesys, the global leader in omnichannel contact centre solutions. Continue reading Foehn wins Genesys award for ‘EMEA Cloud Partner of the Year’
[WHITEPAPER] A Business Toolkit to Guide You Towards Mapping Your Robotic Process Automation Journey
According to a global study by Deloitte, more than half of companies (53%) have already started their Robotic Process Automation journeys. Continue reading [WHITEPAPER] A Business Toolkit to Guide You Towards Mapping Your Robotic Process Automation Journey
Top 7 questions IT professionals ask about WFM
IT professionals are easy to please so why is life so complicated? Dave Hoekstra at Calabrio explores the niggling doubts that can get in the way of building an efficient Workforce Management (WFM) framework… Continue reading Top 7 questions IT professionals ask about WFM