Altigen Acquires Workspace Communications Cloud Customer Base

Altigen Communications, a Silicon Valley-based Microsoft ISV and Cloud Solutions provider announced that it has acquired all of the rights to the customer relationships of WorkSpace Communications, LLC, a cloud provider of Microsoft Unified Communications and Modern Workplace solutions. The strategic purchase is part of Altigen’s capital allocation strategy to drive its cloud growth. Continue reading Altigen Acquires Workspace Communications Cloud Customer Base

8×8 Named a Leader in 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced it has been named by Gartner, Inc. as a Leader in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide.1 This is the eighth year in a row 8×8 has been recognized as a Leader in this report. Continue reading 8×8 Named a Leader in 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Gartner has recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on July 30, 2019, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant. Continue reading RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact Centre Agents

Atos and NICE inContact, a NICE business, announced a partnership in which Atos, a global leader in digital transformation with over 110,000 employees in 73 countries, will make NICE inContact CXone a preferred solution for Contact Center as a Service and bring CXone to the company’s installed base of hundreds of thousands of contact center agents across the globe as well as new customers. Continue reading Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact Centre Agents

Synchronoss Drives Digital Transformation for Telkom Indonesia

Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Telkom Indonesia, Indonesia’s largest telecoms service provider by subscribers, will partner with Synchronoss for Digital Experience Platform (DXP) to simplify its business processes and enhance customer interactions and the customer journey across all communications channels. Continue reading Synchronoss Drives Digital Transformation for Telkom Indonesia

SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

Sykes, a leading provider of customer engagement services and multichannel demand generation, will collaborate with global health service company Cigna to support delivery of service experience for customers, augmented with intelligent agent assistance, robotic process automation (RPA) and intelligent automation (IA) services. These capabilities will help Cigna continue to deliver personalized and customized healthcare solutions to help people live healthier, more productive lives. Continue reading SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform