8×8, a leading cloud provider of voice, video, collaboration and contact center solutions for over one million users worldwide announced the availability of 8×8 Express, a complete business phone system that empowers emerging businesses to quickly and seamlessly establish a professional identity, for purchase exclusively on 8×8’s e-commerce platform. Continue reading 8×8 Express Now Available, Offering Emerging Businesses a Complete Phone System that is Ready to Use in Minutes
Startek Names Rajiv Ahuja as Global Chief Operating Officer
Startek, a global provider of customer experience management solutions, appointed Rajiv Ahuja as the company’s new global chief operating officer (COO). Effective immediately, Ahuja will assume responsibility for global operations and customer success at Startek as both Pete Martino, COO of the Americas and Philippines, and Sandeep Gulati, COO of APAC and South Africa, will be leaving the company to pursue other interests. Continue reading Startek Names Rajiv Ahuja as Global Chief Operating Officer
Replicant Launches with $7 Million in New Funding and Adds Veteran CEO
Replicant, a cutting-edge provider of artificial intelligence-enabled voice technologies, announced $7 million in seed funding to launch their platform solution and revolutionize the contact centre industry with artificial intelligence (AI) voice technology. The round included participation from Atomic, Bloomberg Beta, Costanoa Ventures, and Norwest Venture Partners. Continue reading Replicant Launches with $7 Million in New Funding and Adds Veteran CEO
Knoah Solutions, Inc. Recognized as an Aspirant in Everest Group’s 2019 Contact Center Outsourcing PEAK Matrix™
Knoah Solutions, a global business process outsourcing company, announced that it had been recognized as an Aspirant among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix™ Assessment 2019.” Continue reading Knoah Solutions, Inc. Recognized as an Aspirant in Everest Group’s 2019 Contact Center Outsourcing PEAK Matrix™
Moxy Hotels Creates First-Class Guest Experiences with Avaya
Moxy Hotels is Marriott’s newest hospitality brand, providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. By upgrading their communication infrastructure with Avaya IX Workplace solutions, Moxy Hotels can give its guests a higher level of service and satisfaction, bolster its workforce efficiency, and position the brand for future growth. Continue reading Moxy Hotels Creates First-Class Guest Experiences with Avaya
Atento opens a new customer relationship centre in Madrid
Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, opened its new customer relationship centre in Madrid, located in the Rivas Vaciamadrid 521HUB business park. These new facilities have an area of 5,000 square meters and the capacity to accommodate up to 1,000 employees. Continue reading Atento opens a new customer relationship centre in Madrid