Ample Labs, in partnership with Ada, announced Chalmers, an AI-powered chatbot designed to instantly connect Toronto’s homeless community with local resources. Ready with 24/7 support accessible across desktop and mobile devices, Chalmers provides real-time information about free meals, clothing banks, overnight shelters, drop-in facilities, and more. Continue reading Ample Labs and Ada Turn to AI to Support Homeless in Toronto
TCS and Scandinavian Airlines Sign New Strategic Partnership to Deliver Digital-First Customer Experience
Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has signed a new strategic partnership with Scandinavia’s leading airline, SAS, the flag-carrier of Sweden, Norway and Denmark. Continue reading TCS and Scandinavian Airlines Sign New Strategic Partnership to Deliver Digital-First Customer Experience
ContactEngine teams up with TELUS to increase customer engagement and drive operational efficiencies
ContactEngine, the Customer Engagement Hub technology specializing in outbound conversational Artificial Intelligence (AI), has announced a deal with TELUS, one of Canada’s largest telecommunications companies, to increase customer engagement across customer journeys nationwide. Continue reading ContactEngine teams up with TELUS to increase customer engagement and drive operational efficiencies
ITU findings challenged in latency whitepaper by Spearline
Spearline, a network intelligence company in the telecommunications industry, has launched a whitepaper for contact centres on the impact of voice latency on business growth. Continue reading ITU findings challenged in latency whitepaper by Spearline
WEBTEXT Announces Messaging Integration with Adobe Campaign
WEBTEXT, a leading cloud based provider of enterprise messaging solutions, announced that it now supports automated 2-way messaging with Adobe Campaign, a leading campaign manager. Continue reading WEBTEXT Announces Messaging Integration with Adobe Campaign
Customers Again Rank Verint Highest in Overall Vendor Satisfaction in New Report on Intelligent Virtual Agent Market
Verint® announced that it received the highest score in overall vendor satisfaction and other top customer satisfaction scores for multiple capabilities, including automation, artificial intelligence (AI) and customer self-service, in DMG Consulting LLC’s new 2019/2020 Intelligent Virtual Agent Product and Market Report*. Continue reading Customers Again Rank Verint Highest in Overall Vendor Satisfaction in New Report on Intelligent Virtual Agent Market