WEBTEXT, a leading cloud based provider of enterprise messaging solutions, announced that it now supports automated 2-way messaging with Adobe Campaign, a leading campaign manager.
“We are delighted to announce our integration into Adobe Campaign”, said AJ Cahill, WEBTEXT CEO. “Adobe Campaign is a best of breed campaign manager and with WEBTEXT integration Enterprises can now escalate SMS text message replies to either an A.I. bot, or to a live contact centre or CRM agent conversation.”
WEBTEXT 2-way messaging using Adobe Campaign is now commercially available and was recently deployed by a large insurance company in Canada.
WEBTEXT is the leading messaging CPaaS (Communications Platform as a Service) for turnkey messaging solutions in contact center and CRM. WEBTEXT award winning and patent protected solutions are integrated with approx. 80% of all contact center and CRM platforms on the market, including, Cisco, Avaya, Five9, Amazon, Mitel, ServiceNow, Salesforce, Oracle and Genesys. WEBTEXT has the industry’s largest product specific messaging API library that supports over 50 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich smart messaging. No other CPaaS offers as many platform and product specific turnkey messaging integrations as WEBTEXT. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise. Learn more at www.webtext.com