Jabra announces that it has appointed Lee Davis as Software Sales Manager with responsibility for driving the development of the company’s enhanced channel strategy in EMEA North. Continue reading Jabra announces appointment of Lee Davis to drive its enhanced channel strategy
Blackfinch Ventures Invests in AI-based Text Analytics Start-up Warwick Analytics
Blackfinch Ventures has invested £700,000 in innovative tech start-up Warwick Analytics. Founded in 2011, this London-based firm is an Artificial Intelligence (AI) based data spin-out from the University of Warwick. Warwick Analytics delivers powerful text analytics for contact centres based on proprietary machine learning. Continue reading Blackfinch Ventures Invests in AI-based Text Analytics Start-up Warwick Analytics
Gant Travel Improves Contact Centre Performance with NICE inContact CXone
NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has enabled corporate travel services provider Gant Travel to improve contact centre CRM integration and optimize Interactive Voice Response (IVR) capabilities, resulting in lower average handle time (AHT) and reduced costs. Continue reading Gant Travel Improves Contact Centre Performance with NICE inContact CXone
Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Centre
Vodafone PT, a leading communications service provider that delivers fixed, mobile, TV and integrated communication and entertainment services to millions of Portuguese residential and commercial customers, in partnership with TechSee, the category leader in Intelligent Visual Assistance, today announced the launch of an innovative contact center technology to further enhance the Vodafone customer experience. Continue reading Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Centre
BT elevates Schindler’s network to new level
BT announced it has signed a contract with Schindler, one of the world’s leading providers of elevators, escalators and moving walkways, as well as maintenance and modernisation services. BT will provide Schindler with a reliable and secure network and voice solution connecting about 500 sites worldwide. Continue reading BT elevates Schindler’s network to new level
Drift and SurveyMonkey Release 2019 State of Conversational Marketing Report
Drift, the leading conversational marketing platform and SurveyMonkey, a leading global survey software company, announced the release of the 2019 State of Conversational Marketing Report. Based on a survey of 1,000+ U.S. consumers, the 2019 State of Conversational Marketing is a follow-up to the 2018 State of Chatbots report and highlights key conversational marketing trends and benchmarks. Continue reading Drift and SurveyMonkey Release 2019 State of Conversational Marketing Report