Tag Archives: 8×8

iCruise choose 8×8 for Unified Communications and Contact Centre Solution

8x8-INC-HiRes8×8, Inc., a provider of cloud-based unified communications and collaboration solutions announced that iCruise.com, one of the largest cruise sellers in the U.S, has deployed 8×8 Virtual Office and Virtual Contact Center services in its corporate headquarters and 60+ remote locations, creating a scalable, secure and reliable unified communications platform with built in disaster recovery for its widely distributed organization. Continue reading iCruise choose 8×8 for Unified Communications and Contact Centre Solution

Belfast City Airport upgrades with Unified Cloud Communications from 8×8 Solutions

8x8-solutions-HiRes (2)8×8, Inc., a provider of cloud-based unified communications and collaboration solutions announced that George Best Belfast City Airport, a regional airport serving a range of destinations throughout the UK and Ireland and Northern Ireland’s sole link with London Heathrow, has replaced its traditional phone system with business VoIP and cloud-based unified communications services from 8×8 Solutions. 8×8 Solutions, formerly Voicenet Solutions, is the UK/European arm of 8×8, Inc. Continue reading Belfast City Airport upgrades with Unified Cloud Communications from 8×8 Solutions

8×8 partner with Zendesk to Deliver Out-of-the-Box Customer Service Contact Center Solution

8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it has partnered with Zendesk, the leading cloud-based customer service platform used by more than 40,000 customers, to develop a bundled cloud contact center solution. The solution tightly weaves the functionality of both applications to improve the responsiveness, efficiency and management of contact centers.  Continue reading 8×8 partner with Zendesk to Deliver Out-of-the-Box Customer Service Contact Center Solution

8×8 now available in the UK and Europe through 8×8 Solutions, Formerly Voicenet Solutions

8x8-solutions-HiRes (2)8×8, Inc., a provider of cloud-based unified communication and collaboration solutions, today announced the formal launch of its services in the UK and Europe through recently acquired UK-based Voicenet Solutions, now operating as 8×8 Solutions.  Continue reading 8×8 now available in the UK and Europe through 8×8 Solutions, Formerly Voicenet Solutions

8×8 Launches Enhanced Cloud Contact Center Solution

8x8-INC-HiRes8×8, Inc., a provider of cloud communications and collaboration solutions announced the completion of a significant upgrade to its Virtual Contact Center (VCC) cloud-based call center software offering, designed to improve an organization’s customer relations, enhance the management and productivity of their call center agents and guarantee the security of the call center environment.  Continue reading 8×8 Launches Enhanced Cloud Contact Center Solution

8×8 Issued New Virtual Contact Center Patent by U.S. Patent and Trademark Office

8x8-INC-HiRes8×8, Inc., a provider of cloud communications and collaboration solutions announced that it has been awarded a new patent related to its Virtual Contact Center technologies. On December 31, 2013, the U.S. Patent and Trademark Office issued United States Patent number 8,619,967 entitled “Networked Contact Center.” The new patent is a continuation of United States Patent number 8,275,116 which was awarded to 8×8 on September 25, 2012.  Continue reading 8×8 Issued New Virtual Contact Center Patent by U.S. Patent and Trademark Office