LivePerson, a leading provider of conversational commerce solutions announced that it has acquired Conversable, a leading conversational intelligence platform focused on social and marketing use cases, with a speciality in conversational commerce for the quick service restaurant and hospitality industries. Continue reading LivePerson Acquires Conversable
Tag Archives: acquires
Twilio Acquires Ytica: Accelerates Twilio Flex Roadmap
Twilio, the leading cloud communications platform announced it has acquired Ytica. A long time Twilio partner, Ytica provides highly customizable contact centre reporting, speech analytics and workforce optimization (WFO) software to enhance agent performance in the contact centre and provides businesses a unified view of the way they engage with their customers. Continue reading Twilio Acquires Ytica: Accelerates Twilio Flex Roadmap
Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Altocloud Ltd., an industry-leading cloud-based customer journey analytics provider. By adding the Altocloud solution to its portfolio, Genesys strengthens its capability in artificial intelligence (AI) and machine learning to help organisations deliver a highly responsive, predictive, and fully-contextual experience throughout all stages of the customer journey – from marketing to sales to service. Continue reading Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics
HubSpot Acquires Motion AI, One of the Top Visual Chatbot Builders
HubSpot, a leading inbound marketing, sales, and CRM growth stack, announced that it has acquired Motion AI, one of the top visual chatbot builders. The company’s industry-leading cross-platform technology enables anyone to create a chatbot for their site, via SMS, on Facebook Messenger, Slack, and more – no programming skills required. Continue reading HubSpot Acquires Motion AI, One of the Top Visual Chatbot Builders
Enghouse Systems Limited Acquires Survox
Enghouse Systems announced it has broadened its contact center portfolio by acquiring Survox, Inc. of San Francisco. Survox is a well-established, multi-mode, voice-based survey automation software and services provider. Its offerings enable market research, facilitate opinion polling and enhance brand equity by efficiently conducting surveys. Continue reading Enghouse Systems Limited Acquires Survox
TELUS International Acquires Voxpro
TELUS International, a leading global business process outsourcing (BPO) provider, announced today the acquisition of Voxpro, a provider of beautiful customer experience, technical support and sales operations solutions with locations in the United States, Ireland, Romania, and the Philippines. Continue reading TELUS International Acquires Voxpro