Tag Archives: acquires

Evolve IP Acquires Xtium, Inc.

PRESS RELEASE: Evolve IP announced that it has acquired Xtium, Inc. a mid-Atlantic based cloud computing services provider. The strategic purchase is part of Evolve IP’s ongoing growth strategy and will provide the company with increased penetration into the healthcare technology vertical market. Established in 2007, Xtium provides Disaster Recovery, Desktop as a Service (DaaS), managed cloud hosting and managed online backup. Continue reading Evolve IP Acquires Xtium, Inc.

BroadSoft Acquires VoIP Logic

BroadSoft has acquired VoIP Logic, a wholesale provider of BroadWorks-based cloud communications services to internet and other service providers in the US. VoIP Logic has been successful in growing its customer base by offering an attractive cloud wholesale offer to its customers. This cloud model will be added to the BroadSoft BroadCloudⓇ portfolio and addresses the needs of service providers who want greater control of their platform. Continue reading BroadSoft Acquires VoIP Logic

Enghouse Systems Acquires Presence Technology

Enghouse Systems announced it has acquired Presence Technology, S.L. (“Presence”) for a purchase price of approximately $17.4 million (net of the cash acquired), subject to certain price adjustments and other considerations. Presence’s annual revenue is approximately $13.2 million. Continue reading Enghouse Systems Acquires Presence Technology

Medallia Acquires Digital Voice of Customer Leader Kampyle

Medallia announced that it has acquired Kampyle, Ltd., the best-of-breed software platform for capturing customer feedback on digital and mobile channels. Effective today, Medallia will offer a new product solution, Medallia Digital™, that combines Medallia’s powerful data analytics platform with Kampyle’s state-of-the-art web and mobile feedback capture capabilities. Continue reading Medallia Acquires Digital Voice of Customer Leader Kampyle

transcosmos Acquires Merlin to accelerate European and US BPO/Call Center Business

PRESS RELEASE: transcosmos and Merlin Information Systems Group Limited, a British BPO company, have agreed for transcosmos to increase its investment and acquire 85% of the companies stock. Merlin will become a subsidiary of transcosmos and change the company name to transcosmos Information Systems Limited. Continue reading transcosmos Acquires Merlin to accelerate European and US BPO/Call Center Business

Pegasystems Acquires Robotic Automation Software Provider OpenSpan

PRESS RELEASE: Pegasystems announced the acquisition of Atlanta, GA-based OpenSpan, a privately held software provider of robotic process automation (RPA) and workforce analytics software. OpenSpan uses robotic automation to ease the burden on customer service representatives (CSRs) by automating routine desktop tasks, thus increasing employee productivity and job satisfaction. Continue reading Pegasystems Acquires Robotic Automation Software Provider OpenSpan

Accenture Acquires CRMWaypoint to Strengthen its Cloud First Agenda and Salesforce Capabilities

PRESS RELEASE: Accenture has acquired CRMWaypoint, a supplier of cloud advisory and technology services in the Netherlands, specializing in Salesforce cloud solutions for sales, service and marketing. The acquisition further strengthens Accenture’s position as a leading cloud services by reinforcing its Cloud First agenda that provides clients with high-standard cloud strategy and technology consulting, as well as cloud application implementation, integration and management services. Continue reading Accenture Acquires CRMWaypoint to Strengthen its Cloud First Agenda and Salesforce Capabilities

Interactive Intelligence Acquires Mumbai-based Customer360

PRESS RELEASE: Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has acquired Customer360, a developer of Software as a Service (SaaS) applications that help businesses enhance customer relations using non-voice communications channels. Continue reading Interactive Intelligence Acquires Mumbai-based Customer360

HCL Technologies Acquires CRM Services Provider PowerObjects

PRESS RELEASE: HCL Technologies, a leading global IT services provider, announced that it has acquired Minneapolis-based PowerObjects – a leading North American provider of Microsoft Dynamics CRM. This will bolster HCL’s global applications business, which offers transformational programs and complex application management for a myriad of clients’ technology landscapes. Continue reading HCL Technologies Acquires CRM Services Provider PowerObjects

Linkfluence acquires ActSocial, a leading Chinese Social Media Intelligence company

PRESS RELEASE: Linkfluence, a European leader in Social Media Intelligence, is expanding internationally by acquiring ActSocial, a primary Chinese Social Media Intelligence company based in Singapore and Shanghai. Through this acquisition, Linkfluence reaffirms its ambition to become a global market leader. Continue reading Linkfluence acquires ActSocial, a leading Chinese Social Media Intelligence company

Interfacing Technologies Acquires Leading Web Live Chat Software HeyBubble Inc

PRESS RELEASE: Interfacing Technologies Corporation announces that it has acquired New York based HeyBubble Inc, an award-winning provider of web live chat software. The addition of HeyBubble’s SAAS based sales and support live chat application strengthens Interfacing’s portfolio by adding thousands of SMBs from diversified industries to its enterprise customer base. Continue reading Interfacing Technologies Acquires Leading Web Live Chat Software HeyBubble Inc

Freshdesk acquires Video Chat and Co-browsing Platform 1CLICK.io as it crosses 50,000 Customers

PRESS RELEASE: Freshdesk, the world’s leading provider of SaaS customer support software, announced the acquisition of live video chat and co-browsing platform 1CLICK.io. The acquisition will deepen Freshdesk’s real-time chat support capabilities. It will enhance customer support teams’ abilities to provide service through the platforms and channels their customers prefer, including mobile, with integrated HD quality video and voice chat services. Continue reading Freshdesk acquires Video Chat and Co-browsing Platform 1CLICK.io as it crosses 50,000 Customers

[24]7 Acquires Australia-based Partner BolderView to Expand Asia-Pacific Operations

[24]7 announced the continued expansion of its Asia-Pacific operations with the strategic acquisition of BolderView Systems, the Australian-based provider of solutions that improve customer experience. Since 2013, BolderView has been a trusted value-added reseller of IntelliResponse’s Virtual Agent solution (now the [24]7 Virtual Agent) in the Asia-Pacific market. Now, as a part of [24]7, BolderView will continue to provide [24]7’s complete customer engagement solutions to a fast-growing market. Continue reading [24]7 Acquires Australia-based Partner BolderView to Expand Asia-Pacific Operations