Tag Archives: Amdocs

Market Research

Research from Amdocs Finds 80% of Business Leaders Believe They’re Meeting Customer Expectations—Only 24% of Consumers Agree

Amdocs, a leading provider of software and services to communications and media companies, announced new research from Amdocs Studios, an Amdocs digital services offering, on customer experience (CX), which found that while 92% of business leaders cite CX as a top strategic focus and 88% link it directly to revenue growth, their actions tell a different story; only 28% believe CX is “extremely important” to invest in. Continue reading Research from Amdocs Finds 80% of Business Leaders Believe They’re Meeting Customer Expectations—Only 24% of Consumers Agree →

Technology

Agentic Era Gives Birth to a New Branding Paradigm

Amdocs, a leading provider of software and services to communications and media companies, released a global study*, “Rethinking Brand and Customer Experience in the Agentic Era,” commissioned by Amdocs in collaboration with McCann Tech agency and Coleman Parkes, which explores the impact on brand identity as consumers interact with generative AI-based agents (AI agents) for customer care and sales. Continue reading Agentic Era Gives Birth to a New Branding Paradigm →

Partnerships

Amdocs and Microsoft expand strategic partnership to reimagine the telco experience

Amdocs and Microsoft announced a new Customer Engagement Platform. The platform will empower service providers to improve their engagement and end-user experiences and journeys across all channels and applications, streamline business processes, monetize innovative 5G use cases and accelerate the move to the cloud while leveraging the world’s leading AI capabilities. Continue reading Amdocs and Microsoft expand strategic partnership to reimagine the telco experience →

Who's Buying What?

Vodafone Ireland Selects Amdocs for Cloud Project to Drive Enhanced Customer Experience

Amdocs, a leading provider of software and services to communications and media companies, announced that it has been selected by Vodafone Ireland to transition its infrastructure and application workloads to the cloud, enabling an enhanced customer experience and rapid adoption of the latest 5G innovations. Continue reading Vodafone Ireland Selects Amdocs for Cloud Project to Drive Enhanced Customer Experience →

Who's Buying What?

Three UK Harnesses Data to Drive Personalized Customer Experience with Amdocs

Amdocs, a leading provider of software and services to communications and media companies, announced that it is collaborating with Three UK to transform its data capabilities, enabling the UK-based operator to embed data-driven decision making and provide its customers with a more personalized experience. Continue reading Three UK Harnesses Data to Drive Personalized Customer Experience with Amdocs →