Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions announced that TMC, a global, integrated media company, has awarded Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award. The Communications Solutions Product of the Year Award is one of TMC’s most coveted awards, recognizing exceptional products and services.
“Being recognized by TMC as a Communications Solutions Product of the Year is validation that Aspect Via is accelerating the way in which companies can fully leverage interaction management, self-service and workforce optimization capabilities in the cloud to deliver truly differentiated customer experiences,” said Jim Freeze, Chief Marketing Officer at Aspect Software. “Aspect Via Enterprise’s all-in-one cloud capabilities empower contact center agents through personalized interfaces, and engages customers by allowing them to use the channels they prefer, while providing robust tools to help optimize the quality and efficiency of the workforce.”
Aspect Via Enterprise represents another step forward in delivering new features through the cloud. Aspect Via Enterprise provides customers with the latest enhancements to meet and exceed the rapidly changing demands of today’s digital-first consumer and the heightened drive for faster time-to-value.
TMC recognized Aspect Via™ Enterprise for its ability to deliver world-class capabilities covering all the customer service essentials from modern self-service, omni-channel live agent assistance, and proactive outreach to agent empowerment, people and process optimization to reporting and analytics.
“Congratulations to Aspect Software for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Aspect Via Enterprise is truly an innovative product and is amongst the best solutions brought to market in the past twelve months to facilitate business-transforming voice, data and video communications. I look forward to continued excellence from Aspect Software in 2018 and beyond.”