Award winning law firm, Harrison Drury, is enhancing and simplifying communications and collaboration for its solicitors, IT and admin staff with a digital workplace solution built on the Avaya OneCloud™ UCaaS platform that will improve both its employee experience and customer experience. Continue reading Harrison Drury Elevates its Employee and Customer Experience with Advanced Communications Capability with Avaya OneCloud UCaaS
Tag Archives: Avaya
Avaya and Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership
Avaya and Alcatel-Lucent Enterprise announced at GITEX Global the next phase of their strategic partnership that will enable global enterprises to innovate more easily without the need for operationally disruptive technology replacement initiatives. Continue reading Avaya and Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership
Avaya Appoints Alan Masarek as President and CEO
Avaya announced that Alan Masarek has been appointed as its President and CEO and as a member of Avaya’s Board of Directors, effective August 1, 2022. Mr. Masarek will succeed Jim Chirico, who will be removed from his positions as President and CEO of Avaya, effective August 1, 2022, and is resigning as a member of Avaya’s Board. Continue reading Avaya Appoints Alan Masarek as President and CEO
Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK
Avaya and RingCentral announced the global expansion and general availability of Avaya Cloud Office™ by RingCentral® in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Continue reading Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK
Avaya Invests in Cogito, Deepening Partnership To Enhance Customer Experience Through Joint Development
Avaya announced its investment in Cogito, a leader in AI for emotional intelligence that enables organizations to sense human behavior and guide call centre agents to enhance productivity and customer experience. Cogito is a founding member of Avaya’s A.I.Connect developer ecosystem. Continue reading Avaya Invests in Cogito, Deepening Partnership To Enhance Customer Experience Through Joint Development
Avaya Earns Global Market Share Leadership in Contact Centre Solutions
Recently released research from analyst firm Canalys reveals that Avaya solidified its position as the worldwide market share leader in contact centre solutions, demonstrating a customer-centric strategy that provides a range of options from on-premises, private cloud, hybrid and public cloud platforms for businesses of all sizes. Continue reading Avaya Earns Global Market Share Leadership in Contact Centre Solutions