4net Technologies, a leading business communications supplier, has combined with BT and Avaya to provide the UK energy company npower with an innovative cloud-based contact centre solution. Continue reading npower improves customer experience with new contact centre platform
Tag Archives: Avaya
Avaya Successfully Completes Financial Restructuring and Emerges from Chapter 11
Avaya Holdings Corp. (“Avaya” or the “Company”) announced that it has successfully completed its debt restructuring and emerged from chapter 11. Continue reading Avaya Successfully Completes Financial Restructuring and Emerges from Chapter 11
Avaya announces four new promotions in UK and Ireland
Avaya announced four senior promotions in the UK and Ireland. The promotions reflect the strong ongoing performance of the company’s UK&I business during the past year as well as the dedication of Avaya associates to driving excellence in execution, customer centricity and earning the trust of customers and partners. Continue reading Avaya announces four new promotions in UK and Ireland
Avaya’s Industry-Leading Contact Center Solution to Help 62nd Annual NORAD Tracks Santa Set New World Record
Avaya is preparing its industry-leading Avaya Customer Engagement technology to help set a new record at the 62nd annual NORAD Tracks Santa, scheduled to start on December 24 and end on Christmas Day, December 25. During the 23-hour period in 2016, more than 1,400 hotline volunteers answered a record 154,192 calls (1.8 calls per second) to the NORAD Tracks Santa 1-877 HI-NORAD hotline. Continue reading Avaya’s Industry-Leading Contact Center Solution to Help 62nd Annual NORAD Tracks Santa Set New World Record
Avaya Announces A.I.Connect Initiative to Boost Ecosystem of Artificial Intelligence Technologies for Enterprise Communications
Avaya announced a new focus with leading technology partners centered on speeding the development and application of artificial intelligence technologies (AI) in contact centers and unified communications for Avaya customers. Continue reading Avaya Announces A.I.Connect Initiative to Boost Ecosystem of Artificial Intelligence Technologies for Enterprise Communications
Avaya Powers Digital Transformation to Modernise the Customer Experience
With industry analysts forecasting unprecedented change for the Financial Services and Insurance (FSI) industry over the next three years, companies need a highly flexible, open and secure communications foundation with which they can confidently embrace the future. To that end, Avaya Customer Engagement Solutions hold the key for successfully navigating digital transformation initiatives, enhancing mobile services and incorporating emerging technologies. Continue reading Avaya Powers Digital Transformation to Modernise the Customer Experience