Genesys®, a global cloud leader in experience orchestration, announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organizations create exceptional experiences through deeper coordination of technologies and intelligent, automated solutions. Continue reading Genesys Announces Strategic Collaboration Agreement with AWS
Tag Archives: AWS
NAB announces long-term cloud deal with AWS
NAB has signed a multimillion-dollar, long-term deal with Amazon Web Services (AWS) to further drive NAB’s cloud-first technology strategy. The extended and expanded collaboration is part of NAB’s ambitious multi-cloud approach, which has seen it become a market-leader in transition to the cloud. Continue reading NAB announces long-term cloud deal with AWS
HammerRTC for Amazon Connect Now Available
Hammer, a global leader in end-to-end testing and assurance solutions, announced the release of HammerRTC for Amazon Connect, the self-service, cloud-based contact centre solution from AWS. Continue reading HammerRTC for Amazon Connect Now Available
VoiceFoundry, a TTEC Digital business, Wins AWS 2022 Contact Center ANZ Partner of the Year Award
TTEC Holdings, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital business, won the Amazon Web Services (AWS) 2022 Contact Center Partner of the Year award in the Australia/New Zealand (ANZ) region. Continue reading VoiceFoundry, a TTEC Digital business, Wins AWS 2022 Contact Center ANZ Partner of the Year Award
AWS Announces General Availability of Contact Lens for Amazon Connect
Amazon Web Services Inc. (AWS), an Amazon.com company, announced the general availability of Contact Lens, a set of capabilities for Amazon Connect enabled by machine learning, that gives contact centres the ability to understand the sentiment, trends, and compliance of customer conversations to improve their experience and identify crucial feedback. Continue reading AWS Announces General Availability of Contact Lens for Amazon Connect
AWS Announces Alexa for Business
Amazon Web Services, Inc. (AWS), an Amazon.com company, announced Alexa for Business, a new AWS service that provides every employee with an intelligent assistant to simplify their interactions with the technology around them at work—in conference rooms, at their desks, and around the office. Alexa for Business can help automate tasks like starting conference calls, controlling conference room equipment, scheduling meetings, keeping track of tasks, or reordering supplies. Continue reading AWS Announces Alexa for Business