The latest research shows that contact centre reporting is suffering, with organisations being left without a single consolidated view of how the contact centre is performing. Continue reading 40% of CX Leaders voted contact centre reporting as a top challenge in 2023
Tag Archives: Business Systems
Business Systems Named As Supplier On Crown Commercial Service’s Network Services 3 Framework
Business Systems, a leading provider of compliance and customer experience solutions has been named as a supplier on Crown Commercial Service’s (CCS) Network Services 3 framework (RM6116) for Communication Platform as a Service, Contact Centre Services, and Inbound Telephony Services. Continue reading Business Systems Named As Supplier On Crown Commercial Service’s Network Services 3 Framework
Business Systems Awarded ‘Service Partner of the Year’ by Longstanding Partners NICE
Business Systems, a leading provider of compliance and customer experience solutions has been awarded the title of ‘Service Partner of the Year’ by its valued partners, NICE. Continue reading Business Systems Awarded ‘Service Partner of the Year’ by Longstanding Partners NICE
40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI
Consumers are now looking for more digital and self-service options when contacting a business. How can businesses address this need? Continue reading 40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI
50% of CX Leaders have voted delivering a consistent omnichannel customer experience as their biggest challenge in 2023
Failing to deliver a seamless omnichannel customer experience is one of the most prevalent challenges CX leaders are dealing with right now. Continue reading 50% of CX Leaders have voted delivering a consistent omnichannel customer experience as their biggest challenge in 2023
45% of CX leaders are finding their legacy systems are prohibiting the customer experience
Dealing with legacy infrastructure can directly impact the agent and the customer experience. Continue reading 45% of CX leaders are finding their legacy systems are prohibiting the customer experience