A new global report released by CallMiner reveals that 70% of contact centre and customer experience (CX) decision makers acknowledge some improvements are needed to the ways their organizations use data to enhance CX. Continue reading CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience
Tag Archives: CallMiner
CallMiner Introduces New CCaaS Integrations to Enhance Real-Time Analytics Capabilities
CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Genesys Cloud CX and Amazon Connect, enabling organizations to gain quick, seamless access to powerful real-time analytics capabilities within existing or future Contact Center as a Service (CCaaS) deployments. Continue reading CallMiner Introduces New CCaaS Integrations to Enhance Real-Time Analytics Capabilities
CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
CallMiner announced Illuminate™, a new AI-driven search feature that makes it quick and easy for brands to discover, extract and act on insights from voice and text interactions with customers. Continue reading CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
CallMiner Names Eric Williamson Chief Marketing Officer
14th July 2020: CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, has appointed Eric Williamson as Chief Marketing Officer. Williamson will lead CallMiner’s global marketing strategy, with a focus on positioning the company as the industry’s number one platform for extracting and operationalizing customer insights to drive transformative business change and value. Continue reading CallMiner Names Eric Williamson Chief Marketing Officer
Ember and CallMiner automate quality management at VitalityHealth – a leading insurer
Customer engagement consultants Ember and award-winning speech analytics solutions provider CallMiner are working together to help leading health insurer VitalityHealth maintain its high standards of contact centre service. Continue reading Ember and CallMiner automate quality management at VitalityHealth – a leading insurer
CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact centre engagement analytics with those of Medallia’s feedback solutions to provide comprehensive Voice of the Customer (VOC) insight within a cloud-based integrated offering. Continue reading CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback