Speechmatics, a UK leader in any-context speech recognition technology and Puzzel, leading European Contact Centre as a Service (CCaaS) provider, have partnered to transform customer experiences in contact centres through Puzzel’s Agent Assist technology. Continue reading Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition
Tag Archives: contact centres
Route One Connect partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio
Route One Connect, a specialist in delivering exceptional customer experiences for contact centres using Amazon Connect and the wider AWS ecosystem, is pleased to announce its partnership with Aculab, a global provider of API-driven advanced speech and signal processing technologies for telecoms-related, automated interactive systems. Continue reading Route One Connect partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio