Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Tag Archives: Speechmatics
Speechmatics Raises $62m to Understand Every Voice Globally
Speechmatics, the leading speech recognition technology scaleup, has raised $62m in Series B funding. Led by Susquehanna Growth Equity with participation from existing investors AlbionVC and IQ Capital, the funding will be used to support Speechmatics’ vision to be a world-leading speech platform, understanding every voice with human-level accuracy. Continue reading Speechmatics Raises $62m to Understand Every Voice Globally
Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition
Speechmatics, a UK leader in any-context speech recognition technology and Puzzel, leading European Contact Centre as a Service (CCaaS) provider, have partnered to transform customer experiences in contact centres through Puzzel’s Agent Assist technology. Continue reading Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition