Tag Archives: Content Guru

Content Guru Awarded a place on G-Cloud 8 Supplier Agreement

PRESS RELEASE: Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of storm® communications, payment and management services. G8 services became available on the Digital Marketplace on 1st August, providing an update to the previous iteration, G-Cloud 7, which went live in December 2015. Continue reading Content Guru Awarded a place on G-Cloud 8 Supplier Agreement

Content Guru to Launch WebRTC Integration for Utilities

PRESS RELEASE: Content Guru is set to launch WebRTC integration with its storm® LOSS™ utilities solution at this May’s Utility Week Live. The development improves the award-winning LOSS service by enabling utilities organisations to more effectively engage with customers across enhanced collaboration, voice-to-browser communication, and video conferencing. Continue reading Content Guru to Launch WebRTC Integration for Utilities

Content Guru Named Double Finalist in the Thames Valley Business Magazine Awards

PRESS RELEASE: Content Guru is proud to have been named a finalist in two categories at this year’s Thames Valley Business Magazine Awards (TVBMAs), making the shortlist for the ‘Dynamic Business’ and also the flagship ‘Business of the Year’ categories. Continue reading Content Guru Named Double Finalist in the Thames Valley Business Magazine Awards

Content Guru Named a 2015 Contact Center as a Service (CCaaS), Western Europe Challenger by Gartner

PRESS RELEASE: Cloud Contact Centre and Communications Integration™ solutions specialist, Content Guru, has been positioned in Gartner’s Magic Quadrant for Contact Center as-a-Service (CCaaS) for Western Europe. The company was positioned furthest for completeness of vision and highest for ability to execute within the challengers quadrant. Continue reading Content Guru Named a 2015 Contact Center as a Service (CCaaS), Western Europe Challenger by Gartner

Six customer engagement topics that will be hot in 2016

BLOG: Cloud technology, social customer service, Customer Effort, omni-channel communications, speech analytics and Big Data have been amongst the most debated contact centre subjects of 2015.  But what does the future hold?  Martin Taylor, Director of Content Guru, predicts six topics we’ll all be debating in 2016: Continue reading Six customer engagement topics that will be hot in 2016