Content Guru, one of the world’s largest providers of cloud contact centre and CX technology, has announced the appointment of industry veteran, Matt McKernan, as Senior Vice President of Sales, Americas.

McKernan brings over 25 years of sector knowledge to the role and an impressive track record of helping scale businesses including Verint, inContact and NICE. His strong experience in CX and contact centres, including Senior Vice President at NICE CXone, where he led the Enterprise and Public Sector teams, will be key in supporting Content Guru’s continued growth in North America.

McKernan joins Content Guru at an exciting time as a growing number of North American enterprise and government organizations adopt its storm® cloud platform to benefit from its highly-reliable, highly-scalable, feature-rich capabilities. The company was recently named in the global Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), its fourth successive year to be listed. Its storm platform was also recently listed as United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process at High Impact Level, a standard designed for mission-critical services.

“Our company is the dominant CCaaS provider in Europe and in the last 5 years has grown to be one of the major players in AsiaPac. We now have unfinished business to take care of in the Americas” commented Sean Taylor, CEO of Content Guru. “We have some amazing customers in North America and with Matt on board, I am very excited to see how much we will be able to scale. There seems to be a real appetite in the US marketplace for a high-quality player that wants to look after its customers.”

“Content Guru has huge potential and is looking to extend the impact and reach of its industry-leading contact centre solution, storm, into the US market,” commented Matthew McKernan, newly-appointed Senior Vice President of Sales, US, for Content Guru. “I am dedicated to Content Guru’s vision of infinitely scalable, secure and reliable cloud communications to deliver the ethos of ‘Engagement Made Easy’ to organizations across every business sector.”

About Content Guru

Content Guru makes engagement easy. Its resilient cloud-based solution, storm®, is trusted by the world’s largest organizations to deliver mission-critical, first-class customer experiences quickly and accurately. Leading organizations rely on storm’s unrivalled 99.999% availability; from the world’s largest enterprises to public sector organizations and mission-critical providers, such as blue-light ambulance and police services. Content Guru delivers services in over 100 countries and enables major organizations, such as AXA, the NHS, Rakuten Communications and US Government to deliver outstanding omni-channel experiences, every time.

For more information, visit: https://www.contentguru.com/