Expanding its reach and scale to the contact centre and communications marketplace, Enghouse Interactive has signed a partnership agreement with ScanSource Imago, a leading global provider of communications solutions. Continue reading Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago
Tag Archives: Enghouse Interactive
Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online
At Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This is one of the first consoles to market with support for Skype for Business Online and Office 365. Continue reading Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online
lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service
Enghouse Interactive announced that lastminute.com group, a leader in online travel with a portfolio of the world’s top travel brands, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) as the platform for its next generation community cloud service. CCSP is a multi-tenant solution designed for creating cloud-based contact centres. Continue reading lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service
Enghouse Interactive Introduces Quality Management Suite v 7.0
Enghouse Interactive introduced version 7.0 of its comprehensive IP call and computer recording, quality monitoring and evaluation software, Quality Management Suite (QMS). Continue reading Enghouse Interactive Introduces Quality Management Suite v 7.0
Presence Technology, an Enghouse Interactive company, Receives 2017 CUSTOMER Magazine Product of the Year Award
Presence Technology, an Enghouse Interactive company announced today that TMC, a global, integrated media company, has named Presence Widgets as a 2017 CUSTOMER Product of the Year Award winner. Continue reading Presence Technology, an Enghouse Interactive company, Receives 2017 CUSTOMER Magazine Product of the Year Award
Q&A with Jeremy Payne, International VP Marketing at Enghouse Interactive
In this piece, Enghouse Interactive’s International VP Marketing, Jeremy Payne, talks about future market trends that are likely to impact the world of customer interaction and the new technologies that will help to facilitate them. He also evaluates the changing role of the contact centre over the next ten years… Continue reading Q&A with Jeremy Payne, International VP Marketing at Enghouse Interactive