Tag Archives: Five9

Partnerships

Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys

Five9, a leading provider of the Intelligent CX Platform and Invoca, a cloud leader in AI conversation intelligence, announced that they have expanded their strategic partnership to deliver a solution that enables deeper insight into real-time data throughout the entire customer journey and brings the contact centre and the marketing teams closer together to enable more “fluid” CX. Continue reading Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys →

Technology

Five9 Opens New European Engineering Hub in Portugal

Five9, a leading provider of the intelligent cloud contact centre, announced the opening of its new European Research and Development Hub in Porto, Portugal. The office will serve as the company’s European engineering headquarters, with work spanning artificial intelligence, software engineering, and cloud operations. Continue reading Five9 Opens New European Engineering Hub in Portugal →

Technology

BT Ireland announces multi-million euro deal with Five9

BT Ireland has been selected as the preferred carrier for voice and network services globally for Five9, a leading provider of intelligent cloud contact centres. This multi-million euro agreement enables Five9 to leverage BT’s quality voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) space. Continue reading BT Ireland announces multi-million euro deal with Five9 →