Tag Archives: Five9

Technology

BT Ireland announces multi-million euro deal with Five9

BT Ireland has been selected as the preferred carrier for voice and network services globally for Five9, a leading provider of intelligent cloud contact centres. This multi-million euro agreement enables Five9 to leverage BT’s quality voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) space. Continue reading BT Ireland announces multi-million euro deal with Five9 →

Partnerships

Aceyus and Five9 Expand Partnership to Help Contact Centres Improve Productivity and Customer and Employee Experience

Aceyus, a global leader in customer experience, reporting, and analytics, is excited to announce an expanded partnership with Five9, an industry-leading provider of the intelligent cloud contact centre. Continue reading Aceyus and Five9 Expand Partnership to Help Contact Centres Improve Productivity and Customer and Employee Experience →

Market Research

Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and Employee Experience

Five9, a leading provider of the intelligent cloud contact centre, announced the results of its 2022 International Customer Service Index (CSI) Business Decision Makers Survey, which revealed new customer engagement and contact centre workplace trends. Continue reading Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and Employee Experience →

Partnerships

Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers

Kyndryl, the world’s largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact centre solutions that deliver personalized experiences to customers and employees, while helping companies navigate the rapidly changing needs and requirements of the digital business landscape. Continue reading Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers →