BT Ireland has been selected as the preferred carrier for voice and network services globally for Five9, a leading provider of intelligent cloud contact centres. This multi-million euro agreement enables Five9 to leverage BT’s quality voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) space.
Five9 chose BT Ireland for its stable, reliable, resilient and highly secure services, which are critical for the effective running of cloud contact centres. Five9’s existing customers and partners have already begun to benefit from BT’s networking capability, particularly across Europe, with millions of call minutes per month facilitated.
Shay Walsh, Managing Director of BT Ireland, said “We’re delighted to have been entrusted by Five9 to power their cloud contact centre solutions, and help extend their footprint worldwide. The combination of our experience, global coverage and reliability of service, gives Five9 a trusted partner with whom they can scale their business and concentrate on transforming their clients’ contact centres.”
Thomas John, VP Partners EMEA & International at Five9, said, “This is a unique opportunity to partner with BT to help migrate contact centres from legacy to the future, which is true cloud. This migration is now at exodus scale, and this partnership between BT and Five9 will help accelerate and support this well into the future.”
The companies have also committed to extend their partnership in the future to create new joint cloud offerings for their customers.
Five9 is an industry-leading provider of cloud contact centre solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centres increase productivity, be agile, boost revenue, and create customer trust and loyalty.
For more information, visit www.five9.com
BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions and services. We also provide managed telecommunications, security and network and IT infrastructure services to customers across 180 countries.
BT Group consists of four customer-facing units: Consumer serves individuals and families in the UK; Enterprise and Global are our UK and international business-focused units respectively; Openreach is an independently governed, wholly owned subsidiary, which wholesales fixed access infrastructure services to its customers – over 650 communication providers across the UK.
For the year ended 31 March 2022, BT Group’s reported revenue was £20,850m with reported profit before taxation of £1,963m.
British Telecommunications plc is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on the London Stock Exchange.
For more information, visit www.bt.com/about