IPI, the Contact Centre specialist and solutions provider, announced that Hillarys, the leading retailer of made-to-measure blinds, curtains, and shutters and part of the global Hunter Douglas group, has selected IPI’s own Contact Centre-as-a-Service (CCaaS) offering, ElasticCX CCaaS, as it transitions away from its incumbent on-premise telephony solution. Continue reading Hillarys expands partnership with IPI as it transitions from on-premise to cloud
Tag Archives: IPI
IPI named a supplier on CCS’s Networking Service’s 3 framework
IPI, the contact centre specialist and solutions provider, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) Network Services 3 agreement (RM6116) for Lot 4d – Inbound Telephony Services. Continue reading IPI named a supplier on CCS’s Networking Service’s 3 framework
IPI secures equity share investment from Ethos Partners
IPI, the Contact Centre specialist and solutions provider, announced that it has secured equity share investment from Ethos Partners, a leading private equity firm. The investment will support IPI’s next phase of growth and innovation, and follows a period of accelerated expansion for the company. Continue reading IPI secures equity share investment from Ethos Partners
IPI partners with Verint to deliver workforce engagement innovation
IPI, the contact centre specialist, announced that it has partnered with Verint® to deliver a new and complete enterprise-grade Workforce Engagement (WFE) solution portfolio to its clients. Continue reading IPI partners with Verint to deliver workforce engagement innovation
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution
IPI, the digital contact centre specialist, announced the launch of ElasticCX CCaaS (Contact Centre as a Service), a cloud-native solution with a multi-tenant microservices architecture. Continue reading IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution
IPI named a supplier on Crown Commercial Service’s G-Cloud 13 framework
IPI, the contact centre specialist, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement, a framework to enable the provision of cloud-based computing services to the UK central government departments and all other public sector bodies. Continue reading IPI named a supplier on Crown Commercial Service’s G-Cloud 13 framework