IPI, the contact centre specialist, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement, a framework to enable the provision of cloud-based computing services to the UK central government departments and all other public sector bodies.
IPI has been awarded a place across three of the four Lots on the new framework, with G-Cloud 13 live from November 2022 and running initially for 12 months.
G-Cloud 13 builds upon the benefits of its predecessor, G-Cloud 12, providing government and public sector organisations with access to the latest cloud technology and innovation, through multiple suppliers and cloud services, all within a quick and easy route to market.
IPI will have a host of solutions available through the framework across three Lots, with solutions and services available as follows:
Lot 1 – cloud hosting – data and internet services:
- IPI Cloud
- IPI Business Continuity & Backup as a Service (BaaS)
Lot 2 – cloud software – software package and information systems:
- IPI Cloud WEM
- Contact Centre as a Service/Unified Communications as a service
- Avaya Contact Centre as a Service (CCaaS) Public Omnichannel
- Cloud Contact Centre
- IPI Cloud PCI
- IPI Pauseable
- IPI Cloud AI
Lot 3 – cloud support – IT services: consulting, software development, internet and support:
- IPI Cloud Contact Centre Consulting
- IPI Contact Centre as a Service (CCaaS) Managed Services
- IPI Cloud Training and Enablement Services
“The cloud is the gateway to the next generation of technologies – enabling organisations to introduce innovative digital solutions that deliver true business transformation,” said Sat Sanghera, CEO at IPI. “Through its easy-to-use functionality, G-Cloud 13 makes this transition easier than ever for the public sector. IPI is proud to be part of this framework, and to have such a large array of its cutting-edge solutions and services more readily available to organisations.”
This latest contract adds to IPI’s previous experience in the public sector. IPI was awarded a place on the Network Services 2 framework in 2019, and continues to provide services to public sector organisations across three lots under this agreement. IPI was also previously part of the G-Cloud 8 framework and has worked with an array of public sector organisations to supply contact centre solutions, as well as associated service and technology including security, IT, networking and unified communications.
About Crown Commercial Service
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion – supporting world-class public services that offer best value for taxpayers.
Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services. To find out more about CCS, visit: www.crowncommercial.gov.uk
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences.
IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.
By looking at the challenges and business drivers in the contact centre, both today and in the future, IPI ensures its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, IPI offers a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences.
Founded in 2001, IPI supports more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines.
For more information, please visit https://ipintegration.com/.