Medallia, the global leader in customer and employee experience, announced that long-standing client Prudential Financial, an American Fortune Global 500 and Fortune 500 company, is this year’s recipient of Forrester’s “Customer-Obsessed Enterprise Award.” Continue reading Medallia client Prudential Financial earns customer experience programme award
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Virgin Atlantic recognised for CX excellence with Medallia and Kantar programme
Medallia, Inc., the global leader in customer and employee experience, and Kantar announced that their partnership with Virgin Atlantic has been awarded the “Best Use of Customer Insight” accolade by the Institute of Customer Service. Continue reading Virgin Atlantic recognised for CX excellence with Medallia and Kantar programme
Medallia named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms report
Medallia, the global leader in customer and employee experience, announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice of the Customer (VoC). Medallia was named a leader for its Ability to Execute’ and Completeness of Vision. Continue reading Medallia named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms report
Medallia Appoints Ben Brewer as Chief Revenue Officer
Medallia, the global leader in customer and employee experience, announced the addition of Ben Brewer as Chief Revenue Officer (CRO). Brewer brings extensive experience leading large sales organizations at companies like Cornerstone OnDemand, SAP Concur, and Nintex. Continue reading Medallia Appoints Ben Brewer as Chief Revenue Officer
Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications
Medallia, Inc., the global leader in customer and employee experience, announced the company has been recognized as a Leader in the IDC MarketScape Voice of the Customer (VoC) Applications 2023-2024 Vendor Assessment (doc #US50052123, November 2023). Continue reading Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications
BSH Group expands consumer offerings using customer journey insights from Medallia Experience Orchestration
Medallia, the global leader in customer and employee experience, announced that BSH Group, a global leader in the home appliance industry, has used Medallia Experience Orchestration to understand the journeys of its customers, fuelling its transformational expansion from business-to-business (B2B) into the direct-to-consumer market. Continue reading BSH Group expands consumer offerings using customer journey insights from Medallia Experience Orchestration