Medallia, the global leader in customer and employee experience, announced the addition of two new key executives, with Dan Madden named Chief Financial Officer and Robert Baca Chief Technology Officer. Continue reading Medallia adds key executives to accelerate innovation and scalable growth
Tag Archives: Medallia
Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service
Medallia, the global leader in customer and employee experience, announced a new partnership with Cresta and expanded integrations with LivePerson and Five9. Continue reading Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service
Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores
Medallia, the global leader in customer and employee experience, announced that Holiday Inn Club Vacations, a leading vacation ownership company, successfully leveraged Medallia to improve “Guest Love” scores for the brand’s customer support call centre to their highest levels ever. Continue reading Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores
Medallia Names Joe Tyrrell Chief Executive Officer
Medallia, the global leader in customer and employee experience, announced Joe Tyrrell has been named CEO. He replaces Leslie Stretch, who is retiring and transitioning into an advisory role at the company. Continue reading Medallia Names Joe Tyrrell Chief Executive Officer
Medallia Experience Orchestration Allows Companies to Use Omnichannel Customer Insights to Personalize Engagement
Medallia announced the launch of Medallia Experience Orchestration (MXO), a platform that helps companies use omnichannel customer insights to understand and personalize what their customers want in order to provide the best experience. Continue reading Medallia Experience Orchestration Allows Companies to Use Omnichannel Customer Insights to Personalize Engagement
Nomad Health Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience announced that Nomad Health, the first digital marketplace for healthcare jobs, selected Medallia as its experience platform of choice. Continue reading Nomad Health Chooses Medallia For Customer Experience