Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers. Sabio’s acquisition of DatapointEurope creates a combined £60 million revenue business with true pan European capability and proven international reach and the ability to deliver transformational customer experience technology and managed service solutions to clients worldwide. Continue reading Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider
Tag Archives: Sabio
AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations
AutoRestore® – the UK’s largest mobile accident vehicle damage repairer, has chosen customer engagement technology specialist Sabio to provide a cost-effective cloud-enabled communications platform for its next generation customer contact operations. AutoRestore® selected the Sabio OnDemand solution to replace an earlier generation Avaya system after considering a range of other hosted offerings. Continue reading AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations
Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has chosen Sabio to design and build an intelligent Virtual Assistant capability for its online customers. Budget Insurance will be the first BGL brand to deploy the Virtual Assistant technology, having recently launched its ‘Ask Becky’ intelligent assistant to support online customers of its home, car and van insurance products. Continue reading Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement
Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report
Sabio is ranked among the Top 5 solution providers in a new Opus Research report evaluating the 28 firms that offer platforms that support the development, deployment and refinement of Enterprise Intelligent Assistants or Virtual Assistants. Continue reading Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report
Sabio acquires Rapport
Customer contact technology specialist Sabio has announced that it has acquired Rapport, a specialist UK provider of SaaS customer experience analysis solutions for contact centres. The acquisition follows Lyceum Capital’s recent strategic investment in Sabio, and is part of an ongoing acquisition plan to drive double digit growth. Continue reading Sabio acquires Rapport