TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, announced that it has been recognized as a product challenger in the 2022 ISG Provider Lens™ Contact Center as a Service (CCaaS) – CX Europe and U.K. report.

The study focuses on cloud-based platforms and contact centre solutions of current CCaaS providers with advanced technology relevant to modern industry standards across Europe and the U.K. The study evaluates 21 different solutions and software providers based on their platform capabilities, open architecture, AI and machine learning capabilities, including speed, reliability, scalability and embedded analytics and the overall quality of the solutions offered.

“It is an honour to be recognized as a 2022 product challenger in a growing market like Europe and the U.K.,” said McKay Bird, marketing director at TCN. “Our objective at TCN is to provide dependable and scalable solutions tailored to each of our clients. We understand how critical delivering the best customer service possible is for these organizations, so providing them with the solutions they need is, and always has been, a top priority.”

The report highlights TCN’s strengths in focusing on mid-markets with modern payment terms, its intuitive and scalable call centre software platform, TCN Operator, and industry vertical coverage. The report also emphasized that the flexibility and ease of tailoring have allowed the platform to be easily adopted each time a new vertical is used. TCN Operator is a scalable platform that currently serves 1,500 customers and 2,000 brands across various industries and applications.

“TCN’s cloud-based delivery model allows clients to easily scale and adjust to evolving business needs,” said Kenn Walters, global lead analyst and executive advisor at ISG. “The open architecture coupled with extensive automation capabilities make for an extremely effective and modern platform.”

TCN’s flagship cloud-based contact centre platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.

To download a custom version of the report, visit https://www.tcn.com/isg-europe-uk-report/

About TCN

TCN is a global provider of a comprehensive, cloud-based call centre platform for enterprises, contact centres, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centres with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s flagship platform for contact centres, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. Its suite of compliance tools helps businesses meet the requirements of the Telephone Consumer Protection Act (TCPA) and other state and federal regulations, including new and updated debt collection rules issued by the Consumer Financial Protection Bureau. TCN Operator integrates seamlessly with leading APIs and is accessible to agents with visual impairments. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.

For more information, visit https://www.tcn.com/