Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Frame AI, the next-generation AI-driven platform for Customer Intelligence, announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex. Continue reading Twilio and Frame AI Announce Partnership to Uplevel Contact Centre Experiences with AI
Tag Archives: Twilio
Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
Twilio and Google Cloud announced an expansion of their long-standing partnership to bring Google Cloud generative artificial intelligence (AI) to Twilio’s customer engagement products to improve experiences for millions of end users. Continue reading Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
Camping World selects Twilio’s Customer Engagement Platform
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Camping World Holdings, Inc. (“Camping World”), America’s Recreation Dealer, announced Camping World reaches customers using tools from across Twilio’s Customer Engagement Platform. Continue reading Camping World selects Twilio’s Customer Engagement Platform
Twilio research reveals how disjointed digitisation is costing businesses
Digitisation efforts begun in the pandemic must now be reconciled in light of today’s customer needs, according to the findings of new research released by Twilio, the leading customer engagement platform. Continue reading Twilio research reveals how disjointed digitisation is costing businesses
PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio announced the integration of PolyAI’s customer-led conversational assistant with Twilio Flex and Twilio Programmable Voice, the world’s most flexible contact centre platform. Continue reading PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership
Qualtrics, and Twilio are expanding their partnership and introducing a new no-code connector that allows real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’ Experience iD (XiD). Continue reading Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership