The retail store is losing its luster for Generation Z (Gen Z) consumers. Fewer than 36 percent of consumers under 40 prefer to visit stores when interacting with retailers, compared to more than two-thirds of shoppers 57 and older, according to new research issued today by Verint®. Continue reading Verint Survey Shows Gen Z’s Growing Preference for Digital-First Shopping and the Vital Importance of Digital Experience
Tag Archives: Verint
Ventana Research Names Verint Workforce Engagement a Leader in Agent Management Report
Verint®, The Customer Engagement Company™, announced it has received top scores and is a leader in the Ventana Research Agent Management Value Index 2022 report.* Continue reading Ventana Research Names Verint Workforce Engagement a Leader in Agent Management Report
Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams
Wavenet, a leading and respected, multi-award-winning business provider of telecoms and technology solutions, announced it has joined a financial compliance partner program managed by Verint®, The Customer Engagement Company™. Continue reading Wavenet Collaborates with Verint to Power No-Compromise Compliant Call Recording for Microsoft Teams
New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service
13th July 2020: Verint® announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021 Intelligent Virtual Agent Product and Market Report*. Continue reading New Research Recognises Verint for Top Customer Satisfaction Scores in AI and Customer Self-Service
Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement
Verint®, The Customer Engagement Company™, today announced it has ranked as Frost & Sullivan Asia Pacific’s latest market share leader for contact centre applications,1 as well as received the “2018 Customer Contact Optimisation Solutions Vendor of the Year” award. Continue reading Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement
Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships
Verint®, The Customer Engagement Company™ announced enhancements to its Community™ solution, available in the cloud or on-premises. The Community solution is an important component of the company’s automated Intelligent Self-Service portfolio, which includes web self-service, knowledge management (KM), intelligent virtual assistant (IVA) and interactive voice response (IVR). Continue reading Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships