Verint® announced that Startek® is leveraging Verint Speech Analytics™ to derive insights from the company’s more than 500 million annual customer interactions. Continue reading Startek Deploys Verint Speech Analytics to Enable World-Class Experiences for Customers
Tag Archives: Verint
Verint Interaction Recording Enables Compliant Communication for Microsoft Teams
Verint® announced the availability of the latest version of its compliance recording integration with Microsoft Teams. Continue reading Verint Interaction Recording Enables Compliant Communication for Microsoft Teams
Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
Verint®, and Zoom Video Communications announced an expanded partnership to help organizations deliver exceptional customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center. Continue reading Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
Total Economic Impact Study of Verint Digital-First Engagement Solutions Finds an ROI of 271% Over Three Years with a Payback in Less Than Six Months
Verint® released a commissioned study conducted by Forrester Consulting on The Total Economic Impact™ of Verint Digital-First Engagement™ (DFE) solutions, part of the Verint Customer Engagement Cloud Platform. Continue reading Total Economic Impact Study of Verint Digital-First Engagement Solutions Finds an ROI of 271% Over Three Years with a Payback in Less Than Six Months
Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users
Verint® launched a new native integration as part of the Verint Cloud Platform for Zoom Meetings and Zoom Phone interactions with Verint Engagement Data Management (EDM) ‒ a unique, open solution to help build a multi-source data hub for customer interaction and experience data that is recorded or captured from any system, channel or communication mode. Continue reading Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users
Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”
Verint® announced that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the fifth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market. Continue reading Verint Intelligent Virtual Assistant Wins Artificial Intelligence Breakthrough Award for “Best Chatbot Solution”