New Report – The State of WFM in Contact Centres – 2017

It’s all about change. Change is happening in the way we communicate, in the way we work, in the way we do business. As a contact centre professional, how do you bring together employees, customers and corporate demands to run the contact centre in an efficient, productive, engaging way to satisfy all constituents? Continue reading New Report – The State of WFM in Contact Centres – 2017

Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres and Direct Marketing Organisations

PRESS RELEASE: Noetica – the call centre technology company announced new technologies for contact centres and direct marketing organisations within a platform that ensures compliance with new Ofcom rules, coming in to effect on 1st March 2017 regarding the ‘Persistent misuse of an electronic communications network or service’. SmartBound™ includes SNoDrop™, SmartAMD™, LPD™ and the Noetica Voice Platform (NVP™) to enable organisations to continue using Answer Machine Detection (AMD) and predictive dialling, without the risk of silent or abandoned calls and the penalties associated with them. Continue reading Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres and Direct Marketing Organisations

Noble Cloud Selected by Smart Health Australia for Scalability, Reliability

Noble Systems, a global leader in omnichannel contact centre technology solutions, announces that ethical fundraising services specialist Smart Health Australia has selected the Noble® Enterprise Cloud solution to optimise fundraising centre performance and support organisational development. Continue reading Noble Cloud Selected by Smart Health Australia for Scalability, Reliability

Concentrix to Expand Deployment of WorkFlex Products

PRESS RELEASE: WorkFlex Solutions, the industry leader in intelligent employee empowerment solutions for contact centers announced a product deployment expansion contract with Concentrix Corporation, a leading global business services company. WorkFlex provides contact center employees with industry-unique empowerment tools based on WorkFlex’s patented Intelligent Intraday Automation® technology that optimizes staffing agility for workforce administrators, team effectiveness for supervisors and work-life balance for contact center agents. Continue reading Concentrix to Expand Deployment of WorkFlex Products

John Chambers invests in Pindrop and joins board as voice security and authentication expands beyond the enterprise call centre

 Pindrop, the pioneer in voice security and authentication, today announced new board additions including John Chambers, Executive Chairman at Cisco, and Martin Casado, general partner at Andreessen Horowitz. Marc Andreessen, cofounder and general partner at Andreessen Horowitz has also joined as a Board Observer. In addition, Chambers has personally invested in the company. Continue reading John Chambers invests in Pindrop and joins board as voice security and authentication expands beyond the enterprise call centre