Vocalcom and Infinity announce world-first long-term partnership mission to end uninformed contact centres

In a groundbreaking announcement, Vocalcom has revealed a trailblazing partnership with Infinity to provide the world’s first fully-integrated customer journey view on an enterprise contact centre platform. In short, Vocalcom customers will now have the globe’s most informed call centre staff, across all industries. Continue reading Vocalcom and Infinity announce world-first long-term partnership mission to end uninformed contact centres

Salesforce Introduces myEinstein, Empowering Everyone to Build Custom AI-Powered Apps

Salesforce announced myEinstein, powerful machine learning platform services that enable admins and developers of all skill levels to build custom AI apps across Salesforce with clicks, not code. Now every Trailblazer—the hundreds of millions of individuals using Salesforce to drive innovation, transform their companies and grow their careers—are armed with the tools they need to deliver smarter and more personalized customer experiences. Continue reading Salesforce Introduces myEinstein, Empowering Everyone to Build Custom AI-Powered Apps

Salesforce Introduces the Quip Collaboration Platform

Salesforce announced the Quip Collaboration Platform, enabling teams to collaborate faster and more interactively in one live document. Now featuring Live Apps, applications embedded into Quip with real-time data, all relevant content for any project can be gathered on a single canvas. Salesforce has developed Live Apps for Salesforce records, calendars, kanban boards and more, and partner-built Live Apps are being developed by DocuSign, Lucidchart, New Relic and more. Continue reading Salesforce Introduces the Quip Collaboration Platform

Salesforce Introduces myTrailhead—Reinventing Learning For Every Trailblazer

Salesforce announced myTrailhead, enabling businesses to reinvent corporate learning and enablement. Salesforce launched Trailhead in 2014 with a mission to create a gamified online learning platform that empowers anyone to skill-up for a job in the thriving Salesforce Economy. Continue reading Salesforce Introduces myTrailhead—Reinventing Learning For Every Trailblazer

Cisco Announces World’s First AI-Powered Voice Assistant for Meetings

AI-powered voice assistants are changing the way we live. Hundreds of millions of people use these assistants regularly to check the weather, wake up on time, and find their way around town. Yet there have been no virtual assistants to help us at work— until now. Today at Cisco Partner Summit, we announce Cisco Spark™ Assistant. It is the world’s first enterprise-ready voice assistant for meetings. Continue reading Cisco Announces World’s First AI-Powered Voice Assistant for Meetings