UK Customer Satisfaction Index (UKCSI) highlights banks & financial services on their way to improving customer service

Financial Services firms are making improvements but still behind retailers and travel providers on customer service, according to The Institute of Customer Service. Although banks featured in the top 10 places in the UK Customer Satisfaction Index (UKCSI), there is still a long way to go. Continue reading UK Customer Satisfaction Index (UKCSI) highlights banks & financial services on their way to improving customer service

Kofax Builds Momentum in Robotic Process Automation Market With Its Largest Transaction to Date

Kofax®, a leading provider of software to simplify and transform the First Mile™ of business, today announced its largest single transaction for a robotic process automation (RPA) solution. The order totaled more than $8 million from a top 10 global bank, and includes Kofax Kapow™ and Kofax TotalAgility® to provide a comprehensive Robotic Process Automation (RPA) solution. Continue reading Kofax Builds Momentum in Robotic Process Automation Market With Its Largest Transaction to Date

Kofax Kicks Off Year of the Robot with $1.8M Kapow Software License Sale

Kofax®, a leading provider of software to simplify and transform the First Mile™ of business, announced that a long term Kofax reseller has placed an order for $1.8M of Kofax Kapow™ to meet rapidly growing demand for robotic process automation (RPA) solutions from its end user customers, reinforcing Kofax’s declaration of 2018 as the Year of the Robot. Continue reading Kofax Kicks Off Year of the Robot with $1.8M Kapow Software License Sale

Almac Group Implements Salesforce Service Cloud to Enhance Client and Clinical Site User Experience

Almac Clinical Technologies, a global leader in technology-enabled solutions for managing clinical trial patient and supplies data through its flagship IXRS® 3 Interactive Response Technology (IRT) has successfully implemented Salesforce Service Cloud, a best-in-class customer service software to facilitate inquiries from clients and clinical site users requesting live project support. Continue reading Almac Group Implements Salesforce Service Cloud to Enhance Client and Clinical Site User Experience

U.S. Football’s Biggest Game Once Again Powered by Avaya’s Unified Communications

Trusted for the eighth-consecutive year to power the communications of the biggest event in U.S. football, Avaya Holdings Corp and partner WBL Services have once again teamed up in Minneapolis, MN to deliver reliable, secure Unified Communications between players, coaches, league officials and media – both on and off the field. Continue reading U.S. Football’s Biggest Game Once Again Powered by Avaya’s Unified Communications

Plum Voice Enables Automated, PCI-Compliant Payments Over the Phone with Stripe

Plum Voice announced a new integration with Stripe, a technology company that builds economic infrastructure for the internet. Plum Voice customers can now seamlessly add a voice channel to their payment portfolio, giving their own customers the freedom to make payments anytime, from anywhere. Continue reading Plum Voice Enables Automated, PCI-Compliant Payments Over the Phone with Stripe

Sutherland Becomes Managed Service Provider to Bring Process Transformation and Enhanced Customer Experiences onto the Google Cloud Platform

Sutherland is bringing their human-centric, end-to-end process transformation expertise to Google Cloud Platform (GCP) customers as a partner in the i Managed Service Provider (MSP) ecosystem for GCP. Continue reading Sutherland Becomes Managed Service Provider to Bring Process Transformation and Enhanced Customer Experiences onto the Google Cloud Platform