UK Customer Satisfaction Index (UKCSI) highlights banks & financial services on their way to improving customer service

Financial Services firms are making improvements but still behind retailers and travel providers on customer service, according to The Institute of Customer Service. Although banks featured in the top 10 places in the UK Customer Satisfaction Index (UKCSI), there is still a long way to go. Continue reading UK Customer Satisfaction Index (UKCSI) highlights banks & financial services on their way to improving customer service

Kofax Builds Momentum in Robotic Process Automation Market With Its Largest Transaction to Date

Kofax®, a leading provider of software to simplify and transform the First Mile™ of business, today announced its largest single transaction for a robotic process automation (RPA) solution. The order totaled more than $8 million from a top 10 global bank, and includes Kofax Kapow™ and Kofax TotalAgility® to provide a comprehensive Robotic Process Automation (RPA) solution. Continue reading Kofax Builds Momentum in Robotic Process Automation Market With Its Largest Transaction to Date

Kofax Kicks Off Year of the Robot with $1.8M Kapow Software License Sale

Kofax®, a leading provider of software to simplify and transform the First Mile™ of business, announced that a long term Kofax reseller has placed an order for $1.8M of Kofax Kapow™ to meet rapidly growing demand for robotic process automation (RPA) solutions from its end user customers, reinforcing Kofax’s declaration of 2018 as the Year of the Robot. Continue reading Kofax Kicks Off Year of the Robot with $1.8M Kapow Software License Sale

Almac Group Implements Salesforce Service Cloud to Enhance Client and Clinical Site User Experience

Almac Clinical Technologies, a global leader in technology-enabled solutions for managing clinical trial patient and supplies data through its flagship IXRS® 3 Interactive Response Technology (IRT) has successfully implemented Salesforce Service Cloud, a best-in-class customer service software to facilitate inquiries from clients and clinical site users requesting live project support. Continue reading Almac Group Implements Salesforce Service Cloud to Enhance Client and Clinical Site User Experience