American Express announced it has acquired Mezi www.mezi.com, a personal travel assistant app that helps consumers plan and book trips. The Mezi app allows travelers to simply message their requests for flights, hotel or restaurant reservations, and Mezi provides recommendations and makes travel arrangements at the customer’s request. Continue reading American Express acquires Mezi
Daily Archives: January 30, 2018
Columbia Sportswear activates Microsoft Cloud to strengthen consumer engagement
Columbia Sportswear Co., a leading innovator in the active outdoor apparel, footwear, accessories and equipment industries, and Microsoft Corp. have announced plans to collaborate on enhancing Columbia Sportswear’s global consumer experience and drive its digital transformation using intelligent cloud technology. Continue reading Columbia Sportswear activates Microsoft Cloud to strengthen consumer engagement
Telstra Delivers Personalized Customer Experience With Splunk
Splunk, first in delivering “aha” moments from machine data, is pleased to acknowledge that its customer Telstra is embracing the Splunk® platform to gain more insights into its business. Telstra uses various Splunk products to deliver operational information to support and strengthen its focus on customer experience. Continue reading Telstra Delivers Personalized Customer Experience With Splunk
Provana Incorporates CallMiner Eureka Speech Analytics into Its ICAP Solution to Help SMB Credit and Collections Clients Remain Compliant
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Provana, a leading provider of business process, compliance, and performance analytics services will combine the CallMiner Eureka speech analytics platform with its Call Monitoring team to provide a full-service performance and compliance solution to its over 300 credit and collections clients. Continue reading Provana Incorporates CallMiner Eureka Speech Analytics into Its ICAP Solution to Help SMB Credit and Collections Clients Remain Compliant