Everest Group Recognises Conduent in Banking, Property and Casualty Insurance, and Business Process Services Categories

Conduent Incorporated, a digital interactions company, recently earned three industry recognitions from Everest Group for business process outsourcing in multiple industries.

Contact Centre CLUB

From banking to insurance, Conduent is transforming businesses through innovative digital technologies. The company also earned the No. 4 spot on Everest Group’s 2018 Global BPS Top 50™ list, an annual ranking of the largest business process services (BPS) providers.

Everest Group’s PEAK Matrix™ assessment provides an objective, data-driven comparative assessment of service providers based on their overall delivery capabilities and market success in outsourcing revenue, clients and year-to-year growth.

Covering a range of industry expertise, Conduent is positioned as a “Leader” or “Major Contender” in the following Everest Group PEAK Matrix evaluations:

Leader: Contact Center Outsourcing (CCO) – Service Provider Landscape
Major Contender: Property and Casualty (P&C) Insurance BPO – Service Provider Landscape
Major Contender: Banking BPO – Service Provider Landscape

“As every business in every industry faces the challenge of digital disruption, clients are looking for new ways to improve their operations with technology,” said Pratap Sarker, Group Chief Executive, Conduent, Financial Services and Healthcare. “We are excited by the possibilities this opens up for our business to combine technology expertise with deep industry knowledge to evolve our clients’ businesses for a digital-first era.”

Conduent helps companies transform with automated services and modern contact centre functions, using technology to create new models of customer support. The company’s commitment to digital technologies has helped financial institutions introduce new technologies reducing dependency on call centre agents and increasing efficiency for banks and end-users. Conduent also helps reinvent services for property and casualty insurance companies via automation and mobile technology.

Through the rich combination of digital processes, legacy expertise and consultancy, Conduent enables companies in all industries to reduce costs, better serve their customers and ultimately increase profitability.

About Conduent

Conduent creates digital platforms and services for businesses and governments to manage millions of interactions every day for those they serve. We are leveraging the power of cloud, mobile and IoT, combined with technologies such as automation, cognitive and blockchain to elevate every constituent interaction, driving modern digital experiences that are more efficient, helpful and satisfying.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent serves a majority of the Fortune 100 companies and more than 500 government entities.

Learn more at www.conduent.com.