LogMeIn introduced the next wave of intelligent customer engagement by adding proactive AI and language features to the Bold360 platform. LogMeIn has taken the world-class attributes of Bold360 and created an even more powerful solution with expanded use cases designed to help companies build a highly personalized and relevant customer experience across the digital journey. Continue reading LogMeIn Delivers Proactive AI & Universal Language Capabilities with New Bold360
Monthly Archives: October 2018
NovelVox Names a New Sales Director for European Region
NovelVox, a leading provider of Contact Centre Agent Desktop and Wallboard Softwares announced the appointment of Matej Mikle Barat as European Director of Sales. In this position, Matej will be responsible for NovelVox’s European Channel growth strategy. Continue reading NovelVox Names a New Sales Director for European Region
Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform. Continue reading Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia
Leading American Financial Services Firm Selects Five9 for Cloud Contact Centre Operations
Five9, a leading provider of cloud software for the enterprise contact centre market, announced that it has been selected by a leading American financial services brand to serve as the core of their contact centre operations. Continue reading Leading American Financial Services Firm Selects Five9 for Cloud Contact Centre Operations
Clarabridge Named A Leader In Customer Feedback Management Platforms
Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands announced it has been named a Leader in the Forrester Research, Inc. report, The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018. Continue reading Clarabridge Named A Leader In Customer Feedback Management Platforms
Medallia named a leader in Customer Feedback Management by Independent Research Firm
Medallia Experience Cloud™, the Customer Experience Management platform, has been named as a leader and recognized for its ability to ‘drive CX improvement from the top down and the bottom up’ among top global customer feedback management providers by Forrester Research, a leading global research and advisory firm. Continue reading Medallia named a leader in Customer Feedback Management by Independent Research Firm
InMoment Named a Leader by Independent Research Firm
InMoment, a pioneer in cloud-based customer experience (CX) intelligence technologies, was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™” Customer Feedback Management Platforms (CFM), Q4 2018. Continue reading InMoment Named a Leader by Independent Research Firm
Kustomer’s Native Voice Integration with Amazon Connect To Revolutionize Omnichannel Support
Kustomer, a modern CRM platform for customer experience, service and support, announced today its integration with Amazon Connect, a self-service, cloud-based contact centre service from Amazon Web Services (AWS). Continue reading Kustomer’s Native Voice Integration with Amazon Connect To Revolutionize Omnichannel Support
Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management
Genesys®, the global leader in omnichannel customer experience and contact centre solutions introduced the industry’s first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to predict the best possible staffing schedules with unprecedented speed and accuracy, saving time and money in the process. Continue reading Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management
Conversica Raises $31 Million in Series C Funding to Fuel Expansion of Conversational AI for Business
Conversica, the leader in conversational artificial intelligence (AI) for business announced that it has secured a $31 million Series C funding round, the largest Series C investment to date in a conversational AI company. Continue reading Conversica Raises $31 Million in Series C Funding to Fuel Expansion of Conversational AI for Business