Nuance launched Nuance Prediction Service, enabling brands to predict inbound customers’ intents or next requests and proactively offer personalized, automated responses to quickly resolve any inquiry or concern without needing additional clarifying questions. Nuance Prediction Service lives within the Nuance Customer Engagement Platform, which allows organizations to have human-like interactions with customers across channels – including the IVR, web, SMS, outbound, third-party messaging applications and IoT devices. Continue reading Nuance Unveils Prediction Service, Revolutionizing Hyper-Personalized Customer Experience
Daily Archives: September 18, 2018
Introducing Conversational AI in the Contact Centre
What happens when your contact centre is ready to stop talking about chatbots or conversational AI and wants to move something into action? Continue reading Introducing Conversational AI in the Contact Centre
NICE inContact Announces Alliance with General Dynamics Information Technology
NICE inContact, a NICE business, announced General Dynamics Information Technology (GDIT) has selected NICE inContact’s CXone cloud customer experience platform to replace on-premises technology for over 900 agents supporting large federal agency clients. CXone is the industry’s first and only Federal Risk and Authorization Management Program (FedRAMP) authorized cloud contact centre SaaS solution. Continue reading NICE inContact Announces Alliance with General Dynamics Information Technology
25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service
Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, is marking the 25th anniversary of its business partnership with Dutch airline KLM – one of the world’s leading airlines in reliability, social media, and customer service. Continue reading 25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service
Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product
LogMeIn announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for Best Product for Customer Services/ CRM. This global program celebrates the best and brightest in cloud computing and Bold360 was honored for its proven ability to help businesses support their customers in truly innovative ways. Continue reading Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product
NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations
NewVoiceMedia, a global provider of cloud contact centre and inside sales solutions announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base. Continue reading NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations