UK insurance provider Admiral has joined the growing number of insurance companies using Cardprotect™ from Semafone ® to safeguard the card data of customers paying for insurance over the phone. Continue reading Admiral picks Semafone for customer security in its contact centres
Daily Archives: September 4, 2018
LogMeIn Helps Marketers Create Better Content with the Next Generation of GoToWebinar
LogMeIn announced that it has launched a completely redesigned user interface for webinar organizers, bringing about the next generation of GoToWebinar, the market-leading webinar tool. The new experience gives customers creating content on GoToWebinar improved usability, including a fully mobile-responsive layout, easier onboarding and in-product tips and tricks, an all-in-one webinar dashboard, additional analytics and more. Continue reading LogMeIn Helps Marketers Create Better Content with the Next Generation of GoToWebinar
Deutsche Telekom Selects Nuance Biometrics to Ease Authentication and Halt Fraud
Nuance announced that Deutsche Telekom has deployed Nuance’s voice biometrics solution to offer subscribers easy and secure authentication when calling the customer service hotline. Deutsche Telekom is the first company in Germany to leverage voice biometrics for a more seamless and secure path to customer service and support. Continue reading Deutsche Telekom Selects Nuance Biometrics to Ease Authentication and Halt Fraud
NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs
NICE announced that its Desktop Automation solution has helped deliver significant annual savings via productivity improvements and error reductions to Liq, a leading provider of CRM and BPO solutions operating in Latin America’s telecom and financial services domains. Liq has also benefitted from 10 to 15 percent faster agent onboarding, 9 percent reduction of average handling time (AHT) as well as improved agent productivity and accuracy. Continue reading NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs
Keep calm and de-scope! PCI DSS compliance for contact centres
Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin Hay at Puzzel met up with Tony Smith at PCI Pal to discuss how to make compliance and customer experience the perfect match. Here are their thoughts and 3 ways to de-scope your contact centre. Continue reading Keep calm and de-scope! PCI DSS compliance for contact centres
West Corporation Closes Acquisition of Flowroute
West Corporation, a global leader in technology-enabled services, announced it has completed the previously disclosed acquisition of Flowroute, a leading software-centric service provider that supplies telecommunication services and technology for cloud-based products. Continue reading West Corporation Closes Acquisition of Flowroute