Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM). However, only 14% currently use AI solutions, and only 33% of organisations plan to implement AI in the immediate future for customer service management, according to new research from Microsoft Ireland and Codec. Continue reading Research Reveals Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations
Daily Archives: September 12, 2018
eir brings customer service jobs back in-house
As part of its ongoing business strategy to have more direct engagement between its staff and customers, eir has taken the decision to move its customer contact centres in Ireland back in-house. The contact centres services have been managed by global technology company, HCL Technologies (HCL). Continue reading eir brings customer service jobs back in-house
BT Brings RingCentral’s Cloud Communications Solution to Medium and Large Enterprises
RingCentral UK, Ltd., a wholly owned subsidiary of RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions announced that BT has enhanced and extended its Cloud Phone solution – which is hosted by RingCentral – to meet the needs of medium and large enterprise customers. Continue reading BT Brings RingCentral’s Cloud Communications Solution to Medium and Large Enterprises
SugarCRM Partners with Private Equity Firm Accel-KKR for next phase of accelerated growth
SugarCRM Inc.®, the company that helps organizations build better business relationships, is excited to announce that Accel-KKR, a leading technology-focused private equity firm, has made a strategic and significant investment in SugarCRM. Continue reading SugarCRM Partners with Private Equity Firm Accel-KKR for next phase of accelerated growth
ClickSoftware Announces Recent Customer Wins, Product Updates and Industry Accolades
ClickSoftware, the leading provider of field service management software announced a number of new customer wins and updates from the second quarter of 2018. Continue reading ClickSoftware Announces Recent Customer Wins, Product Updates and Industry Accolades
Syniverse and Mavenir partner to accelerate RCS business messaging
Digital transformation leaders Syniverse and Mavenir, have partnered to bring to market a complete and secure cloud-based Rich Communication Services (RCS) business messaging as-a-service solution. Continue reading Syniverse and Mavenir partner to accelerate RCS business messaging