Research Reveals Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations

Over a third of Irish organisations with customer contact centres view Artificial Intelligence (AI) as a high priority for Customer Relationship Management (CRM). However, only 14% currently use AI solutions, and only 33% of organisations plan to implement AI in the immediate future for customer service management, according to new research from Microsoft Ireland and Codec. Continue reading Research Reveals Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations

BT Brings RingCentral’s Cloud Communications Solution to Medium and Large Enterprises

RingCentral UK, Ltd., a wholly owned subsidiary of RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions announced that BT has enhanced and extended its Cloud Phone solution – which is hosted by RingCentral – to meet the needs of medium and large enterprise customers. Continue reading BT Brings RingCentral’s Cloud Communications Solution to Medium and Large Enterprises

SugarCRM Partners with Private Equity Firm Accel-KKR for next phase of accelerated growth

SugarCRM Inc.®, the company that helps organizations build better business relationships, is excited to announce that Accel-KKR, a leading technology-focused private equity firm, has made a strategic and significant investment in SugarCRM. Continue reading SugarCRM Partners with Private Equity Firm Accel-KKR for next phase of accelerated growth