Marks & Spencer enhances customer experience through Rant & Rave partnership

Rant & Rave, the leader in real-time customer engagement technology announces a partnership with Marks & Spencer (M&S) to enable an easier process of capturing feedback from customers. This partnership will support M&S’s transformation to become a digital-first business, a direct response to a highly competitive retail market, which is seeing consumers shift their purchasing habits online and look to engage with brands across multiple touch points. Continue reading Marks & Spencer enhances customer experience through Rant & Rave partnership

Masergy Appoints James Parker as Chief Executive Officer

Masergy, a leading provider of global software defined networking, managed security and cloud communications solutions announced that James Parker will serve as the company’s new Chief Executive Officer, succeeding Chris MacFarland. Chris will remain fully engaged with the company, assuming the role of Executive Chairman and Chief Technology Officer. Continue reading Masergy Appoints James Parker as Chief Executive Officer

NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures. Continue reading NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies